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Hackensack

    Transfer Center Agent - Hackensack, United States - Hackensack Meridian Health

    Hackensack Meridian Health
    Hackensack Meridian Health Hackensack, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Overview

    Our team members are the heart of what makes us better.

    At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed.

    With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

    Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.


    Facilitates communication between sending and receiving facilities, including the use of telephone, computer software, and other communication and documentation tools.

    Documents a record of the encounter.

    Responsibilities

    Answers telephones in accordance with established policies and procedures

    Utilizes professional tone and demeanor in all communication

    Coordinates communication between sending and receiving facilities, and within the receiving facility

    Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner

    Works in a collaborative manner with other members of the health care team


    Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion.

    Able to diffuse challenging situations and respond appropriately

    Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system

    Escalates barriers and concerns using applicable policies and procedures as well as chain of command

    Follows patient identification policies and procedures to ensure accurate patient identification

    Utilizes downtime procedures for effective communication and documentation when necessary

    Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols

    Obtains insurance information and communicates with insurance providers and/or case management and social services as needed

    Initiates registration activities and completes registration as requested

    Prepares handoff and other reports as directed

    Maintains a clean and sanitary work environment

    Other duties as assigned

    Patient age specification:
    Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics. 18. Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time

    Qualifications

    Education, Knowledge, Skills and Abilities Required:
    High school diploma or equivalent

    Emergency medical services experience

    Computer literacy

    Medical terminology

    Excellent communication skills

    Flexible and adaptable to change

    Ability to multitask

    Emergency Medical Technician

    Paramedic

    AHA Basic Life Support

    Job ID

    Department HUMC Transfer Center

    Site Hackensack University Med Cntr

    Job Location US-NJ-Hackensack

    Position Type Full Time with Benefits

    Standard Hours Per Week 40

    Shift Evening

    Shift Hours Evening

    Weekend Work Every Other Weekend

    On Call Work No On-Call Required

    Holiday Work Two of 6
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