Jobs
>
Front Desk Agent
>
San Francisco

    Front Desk Agent - San Francisco, United States - Crescent Services

    Crescent Services
    Crescent Services San Francisco, United States

    3 weeks ago

    Default job background
    Description
    We are currently looking for an experienced Front Desk Agent for The Marker Hotel in San Francisco.

    We believe our guests shouldn't be the only ones wanting to keep on coming back - our team members should also Everyone should leave work feeling great about their day, that's why we hire exceptional individuals who not only provide extraordinary experiences for our guests but also curate a fun work environment.

    We support the idea of being an inclusive team, this means every unique team member is an essential part of the hotel's success- we're in this together.


    JOB OVERVIEW:

    Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.


    REPORTS TO:
    Front Office Manager


    ESSENTIAL JOB FUNCTIONS:

    • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
    • Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including a number of guests and room rate. Promote Crescent and brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
    • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
    • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
    • Close guest accounts at the time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
    • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
    • Comply with attendance rules and be available to work on a regular basis.
    • Perform any other job-related duties as assigned.

    REQUIRED SKILLS AND ABILITIES:
    Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch in" and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

    Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

    Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers, and patrons.


    PERFORMANCE STANDARDS

    Customer Satisfaction:
    Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

    It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

    Every Crescent associate is a guest relations ambassador, every working minute of every day.


    Work Habits:


    In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.

    You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.


    Safety & Security:
    The safety and security of our guests and associates are of utmost importance to Crescent.

    Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


    NOTE:


    This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

    Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.


    Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
  • Hotel Zephyr - Fisherman's Wharf

    Front Desk Agent

    3 weeks ago

    Hotel Zephyr - Fisherman's Wharf San Francisco, United States

    Property Description: · Overview: · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welc ...

  • Sage Hospitality

    Front Desk Agent

    3 weeks ago

    Sage Hospitality San Francisco, United States

    **Why us?** · The YOTELSan Franciscois seeking a Front Desk (Mission Control) Agent to join our team in serving guests with creativity and · passion · Work where you belong Set in one of the most historic buildings in the city, YOTEL San · Francisco's Mid-Market area offers a wea ...

  • Sage Hospitality

    Front Desk Agent

    3 weeks ago

    Sage Hospitality San Francisco, United States

    Why us?: · The YOTEL San Francisco is seeking a Front Desk (Mission Control) Agent to join our team in serving guests with creativity and · passion · Work where you belong Set in one of the most historic buildings in the city, YOTEL San · Francisco's Mid-Market area offers a weal ...

  • Samesun San Francisco

    Front Desk Agent

    2 weeks ago

    Samesun San Francisco San Francisco, United States

    **Job description** · Want to work in a company where you can meet people from all over the world? Be in an environment that's young, fun, and relaxed and in the Bay Area? Then Samesun San Francisco is the place for you. We are hiring for our front desk department. You will becom ...

  • Sage Hospitality

    Front Desk Agent

    2 days ago

    Sage Hospitality San Francisco, United States Full time

    Why us?: · The YOTEL San Francisco is set to hire a Front Desk Agent (Mission Control Agent) to join our team in serving our associates with creativity and passion · Work where you belong Set in one of the most historic buildings in the city, YOTEL San Francisco's Mid-Market area ...

  • Courtyard Oakland Downtown

    Front Desk Agent

    1 week ago

    Courtyard Oakland Downtown Oakland, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • el PRADO Hotel

    Front Desk Agent

    3 weeks ago

    el PRADO Hotel Palo Alto, United States

    el Prado Hotel -Downtown Palo Alto · 520 Cowper Street, Palo Alto CA · Job Title**:Part-Time Front Desk Agent** · Payrate**:$22.00/ per hour** · Preferred Experience: · - Hotel Front Desk 1 year · - Customer Service 1-2 years · You must be comfortable with a schedule and hours th ...

  • el PRADO Hotel

    Front Desk Agent

    3 weeks ago

    el PRADO Hotel Palo Alto, United States

    El Prado Hotel -Downtown Palo Alto · 520 Cowper Street, Palo Alto CA · Job Title**:Front Desk Agent** · Payrate**:$22.00/ per hour** · Preferred Experience: · - Hotel Front Desk 1 year · - Customer Service 1-2 years · **Overview**: · The Front Desk Agent is responsible for assist ...

  • el PRADO Hotel

    Front Desk Agent

    2 weeks ago

    el PRADO Hotel Palo Alto, United States

    El Prado Hotel -Downtown Palo Alto · 520 Cowper Street, Palo Alto CA · Job Title**:Front Desk Agent** · Payrate**:$ $24.00 / per hour** · Preferred Experience: · - Hotel Front Desk 1 year · - Customer Service 1-2 years · **Overview**: · The Front Desk Agent is responsible for ass ...

  • Qonten

    Front Desk Agent

    3 weeks ago

    Qonten West Valley City, United States

    **Front Desk Agent** · | Sun, 10 Oct :46:39 GMT · Responsible for Front Desk Cash at all times during shift. Maintain Cleanliness and organization of the front desk and back office areas. The Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time hours ...

  • Qonten

    Front Desk Agent

    3 weeks ago

    Qonten San Francisco, United States

    **Front Desk Agent - Guest Service** · | Wed, 08 Dec :47:40 GMT · The Guest Service Agent is responsible for driving a positive guest service and TEAM culture through Front Desk operations. Handle all keys, mail, telephone, messages, and other items for guests as requested. Ass ...

  • InterContinental Hotels Group PLC

    Front Desk Agent

    22 hours ago

    InterContinental Hotels Group PLC San Francisco, United States

    A little about your day to day The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Desk Agent youll not only be the person they rely on to handle transactions, offer local insights and anticipat Front Desk, Agent, Hotel, Skil ...

  • Arbor Lodging Management

    Front Desk Agent

    3 weeks ago

    Arbor Lodging Management West Valley City, United States

    ** Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT002156 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We ha ...

  • Davidson Hospitality Group

    Front Desk Agent

    3 weeks ago

    Davidson Hospitality Group San Francisco, United States

    Davidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...

  • Davidson Hospitality Group

    Front Desk Agent

    1 week ago

    Davidson Hospitality Group San Francisco, United States

    Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Z ...

  • White Swan Inn & Petite Auberge Hotels

    Front Desk Agent

    3 weeks ago

    White Swan Inn & Petite Auberge Hotels San Francisco, United States

    Job description · We are looking for a Guest Service Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about room ...

  • Davidson Hospitality Group

    Front Desk Agent

    1 week ago

    Davidson Hospitality Group San Francisco, United States

    Property Description · Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautica ...

  • Grand America Hotels & Resorts

    Front Desk Agent

    4 days ago

    Grand America Hotels & Resorts West Valley City, United States

    Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a dail Front Desk, Agent, Communicat ...

  • Crestline Hotels & Resorts

    Front Desk Agent

    3 weeks ago

    Crestline Hotels & Resorts San Francisco, United States

    ** Front Desk Agent** · ** Front Desk Agent** · ***This position will be working the 3rd shift (10pm to 6pm) Front Desk with Night Audit duties. We are seeking someone who can work at least 4 days/ week can pick up an additional shift to help with coverage as needed. Must be av ...

  • free-classifieds-usa

    Front Desk Agent

    1 week ago

    free-classifieds-usa West Valley City, United States Part time

    ****Front Desk Agent - Part Time - Residence Inn Salt Lake City Cottonwood **** · Price: Check with seller · Published date: June 11, :41 · Modified date: June 11, 2021 · + 6425 South 3000 East Salt Lake City, Utah, United States · Advertisement · **Live Fully at Marriott I ...