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    Front Desk Agent - San Francisco, United States - White Swan Inn & Petite Auberge Hotels

    White Swan Inn & Petite Auberge Hotels
    White Swan Inn & Petite Auberge Hotels San Francisco, United States

    1 week ago

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    Description
    Job description


    We are looking for a Guest Service Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

    Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

    If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

    Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities

    Cordially welcomes guest and perform accurate check-in and check-out procedures
    Respond and handle phone guest inquiries efficiently and accurately
    Inform guests about payment methods and verify their credit card data
    Allocate rooms for expected arrivals to meet guest requests and preferences
    Provide information about our hotel, available rooms, rates, and amenities
    Respond to guest complaints in a timely and professional manner
    Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
    Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    Provide concierge services to guest such as transportation, amenity requests, dining reservations, and local tour.
    Upsell to promote hotel services and facilities
    Assist with food and beverage functions including our morning breakfast and evening wine service
    Skills

    Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
    Experience with hotel reservations software
    Guest service oriented
    Excellent communication and organizational skills
    Degree in hotel management is a plus'


    Benefit Conditions:
    Waiting period may apply
    Only full-time employees eligible

    Hours per week:
    10-19
    20-29
    30-39
    Work Remotely

    No

    Job Types:
    Full-time, Part-time


    Salary:
    From $18.00 per hour


    Benefits:
    401(k)
    Dental insurance
    Health insurance
    Paid time off

    Schedule:
    8-hour shift
    Day shift
    Holidays
    Monday to Friday
    Night shift
    On call
    Weekend availability

    COVID-19 considerations:
    To keep our team safe with compliance on strict protocols and policies


    Ability to commute/relocate:

    San Francisco, CA 94108:
    Reliably commute or planning to relocate before starting work (Preferred)

    Experience:
    Hotel experience: 1 year (Preferred)


    Work Location:
    One location
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