Host/hostess - Vienna, United States - MAC ST Hospitality Group

MAC ST Hospitality Group

Verified Company

Vienna, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Host/Hostess (Lunch/ Brunch & Dinner Shifts)

Job Description:

The Host/Hostess is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performing all other responsibilities as directed by the business or as assigned by management.

This is a non-exempt position and typically reports to the Assistant Manager and/or General Manager depending upon requirements.

Essential Functions:

Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following customer service standards
Answer's phones, takes reservations, and provides information according to company standards
Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
Maintain neat and clean work station during service
Seats guests and presents the menu and any specials seats according to company standards
Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards
Performs the tasks of all floor positions as required including cashing out guests checks to

- speed up service

Understands and follows instructions at all times
Perform other duties in a team effort during downtime

Ideal Applicants

Must be at least 1
Requires at least 1 year work experience in an upscale dining restaurant environment preferred
Must be able to work in a multitasking environment with the highest level of customer service at all times.
Familiar with RESY Reservations Software a Plus
Minimum Qualifications, Knowledge, Skills, and Work Environment:

Customer service experience required in a fast paced upscale environment
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Must have excellent organizational and communication skills
Must be able to work a variety of shifts, including weekends and holidays
Maintain a professional business appearance attitude, and performance
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as
well as converse comfortably with customers in a fine dining setting
Requires the ability to bend, twist, and stand to perform normal job functions
Requires the ability to lift and/or move up to 50 pounds
Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE)

Job Types:
Full-time, Part-time

Pay:
$ $20.00 per hour

Expected hours:
No more than 40 per week

Benefits: