Jobs
>
Anaheim

    Account Manager II - Anaheim, United States - Direct Edge

    Direct Edge
    Direct Edge Anaheim, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionDescription:

    As an Account Manager II at Direct Edge, your role is to foster and maintain positive client relationships through various communication channels, demonstrating exceptional written and verbal communication skills. You will ensure transparent and open communication both internally and externally, delivering top-notch customer service by addressing inquiries in a quick and seamless manner.

    Requirements:

    Essential Duties and Responsibilities

    • Develop, cultivate, and maintain positive relationships with clients and prospects through various communication channels.
    • Exhibit exceptional written and verbal communication skills to ensure clarity and professionalism in interactions with clients and team members.
    • Ensure continuous transparency and open communication internally and externally throughout the job process to prevent any confusion or unexpected situations for clients.
    • Deliver unparalleled customer service by addressing client inquiries and concerns, within 20 minutes or less, while maintaining open lines of communication.
    • Effectively manage job quoting, production, and delivery processes to align with client objectives and meet project deadlines.
    • Demonstrate the ability to swiftly and accurately generate multiple quotes daily, consistently meeting clients' requirements.
    • Collaborate seamlessly with the production team, ensuring streamlined job routing and meticulous project tracking for ongoing initiatives.
    • Manage the preparation and timely dispatch of invoices, within 1 business day, to clients/customers, ensuring accuracy and adherence to company policies and procedures.
    • Maintain and update Direct Edge's existing print management system (PMS) client repository while proactively coordinating with other account managers to ensure seamless client communications during planned and/or unforeseen absences.
    • Work with the Operations team and/or Senior Account Managers to brainstorm solutions as they relate to printing equipment capabilities and constraints for clients and employees.
    • Act as the primary point of contact for clients and prospects. Leverage available resources to address clients' specific needs and requirements.
    • Interact with vendors for quotes, and purchases, and ensure timely and successful delivery of goods and services.
    • Showcase proficiency in handling and manipulating prepress files, formats, and resolutions. Employ advanced knowledge of printing equipment capabilities and constraints to optimize the process, ensuring items are efficiently created while considering limitations.
    • Guide clients and prospects in selecting the best materials, print, finishing, and shipping methods within their budget and time constraints.
    • Engage with external vendors and liaise with representatives from Direct Edge's other facilities to obtain price quotes, make purchases, and ensure the prompt and successful delivery of goods and services.

    Qualifications – Education, Experience, License/Certifications:

    • High school diploma or equivalent
    • Bachelor's Degree / relevant post-secondary education preferred
    • 3 - 8 years of print experience plus 1 - 2 years of customer relationship experience required

    Knowledge, Skills, and Abilities:

    • Ability to effectively convey technical information and provide clear instructions to customers.
    • Ability to handle various customer scenarios with professionalism and adapt to changing situations. Aptitude for creative problem-solving, finding resolutions, and taking ownership of customer issues. Strong verbal and written communication skills to interact effectively with customers via phone and email. Active listening skills to understand customer needs and provide accurate solutions promptly.
    • Expertise with printing processes including; offset lithography, large and small format digital, screen printing, pad printing, dye sublimation, etc.
    • Ability to create print-ready file formats including manipulating size, formats, and resolution.
    • Highly experienced in common office software applications (e.g., MS Word, Excel, Outlook) to handle administrative tasks.
    • Experience with Adobe Suite (e.g., Illustrator, Photoshop, Dimension, InDesign, Acrobat)
    • Exceptional conflict management skills to handle delicate customer situations with diplomacy and empathy. Experience in managing customer complaints and turning them into opportunities for improvement.
    • Collaborative attitude to work seamlessly with other team members and departments.
    • Capability to handle multiple customer interactions and inquiries simultaneously while remaining composed.
    • Strong attention to detail to ensure accurate order processing and record-keeping.
    • Ability to prioritize tasks ef?ciently and manage time effectively in a fast-paced environment
    Compensation:

    The base compensation range for this exempt full-time position is $66,560 - $75,000 per year plus benefits. Compensation ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire salaries for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.

  • Renowned Recruitment Group

    Accounting Manager

    3 weeks ago

    Renowned Recruitment Group Anaheim, United States

    Anaheim, CA $95,000-105,000 Direct, Full-Time Onsite Construction · ABOUT THE COMPANY · This is an outstanding opportunity for a seasoned Senior Accountant ready to take that next step or for an established Accounting Manager in the Anaheim region. The AMG will be responsible for ...

  • Brook & Whittle

    Accounting Manager

    2 weeks ago

    Brook & Whittle Sunkist, United States

    : The Accounting Manager is a pivotal figure in the financial ecosystem of our organization, with oversight of multiple plant locations including Anaheim and Oregon. This role entails close collaboration with plant operations, the sales team, and various finance personnel. Ensuri ...

  • Brook & Whittle

    Accounting Manager

    2 weeks ago

    Brook & Whittle Anaheim, United States

    The Accounting Manager is a pivotal figure in the financial ecosystem of our organization, with oversight of multiple plant locations including Anaheim and Oregon. This role entails close collaboration with plant operations, the sales team, and various finance personnel. Ensuring ...

  • Royal DSM

    Account Manager/Senior Account Manager

    1 week ago

    Royal DSM Anaheim, United States

    Account Manager/ Sr Account Manager Anaheim, CA Remote Within dsm-firmenich Sales, we own the voice of the customer, company and market. We Inspire product innovation and drive revenue as we work with a variety of companies and brands across all segm Account Manager, Manager, Acc ...

  • Brown Packaging

    Account Manager

    3 days ago

    Brown Packaging Anaheim, United States

    Job Description · Job Description · We are looking for experienced packaging team members to manage projects received as incoming leads. · Join us as we are pursuing aggressive growth plans as a value added strategic partner to our clients. · Represent multiple solutions from c ...

  • dsm-firmenich

    Account Manager/Senior Account Manager

    6 days ago

    dsm-firmenich Anaheim, United States

    Account Manager/Sr Account Manager · Anaheim, CA · Remote · CL 14/15 · Within dsm-firmenich Sales, we own the voice of the customer, company and market. We Inspire product innovation and drive revenue as we work with a variety of companies and brands across all segments; Savo ...

  • Renowned Recruitment Group

    Accounting Manager

    2 weeks ago

    Renowned Recruitment Group Anaheim, United States

    Anaheim, CA $95,000-105,000 Direct, Full-Time Onsite Construction · ABOUT THE COMPANY · This is an outstanding opportunity for a seasoned Senior Accountant ready to take that next step or for an established Accounting Manager in the Anaheim region. The AMG will be responsible f ...

  • Venatic, Inc

    Account Management

    3 weeks ago

    Venatic, Inc Anaheim, United States

    We are looking for Entry Level Account Managers who are motivated, passionate, and opportunistic. The direct communicator to our consumer is you. Therefore, we seek individuals with strong communication skills and customer service experience. The Entry Level Account Manager is th ...

  • Ganahl Lumber

    Account Manager

    1 week ago

    Ganahl Lumber Anaheim, United States

    ACCOUNT MANAGER · Are you highly motivated and truly dedicated to account development? Have experience with time and territory management? · Anaheim Sales is looking for Account Managers to join our team. The focus of this role is to manage the partnership with business partners ...

  • DSM

    Account Manager/Senior Account Manager

    1 week ago

    DSM Anaheim, United States

    Account Manager/Sr Account Manager · Anaheim, CA · Remote · Within dsm-firmenich Sales, we own the voice of the customer, company and market. We Inspire product innovation and drive revenue as we work with a variety of companies and brands across all segments; Savory, Sweet Goods ...

  • Ganahl Lumber Co

    Account Manager

    3 weeks ago

    Ganahl Lumber Co Anaheim, United States

    Job Description · Job DescriptionACCOUNT MANAGER · Are you highly motivated and truly dedicated to account development? Have experience with time and territory management? · Anaheim Sales is looking for Account Managers to join our team. The focus of this role is to manage the pa ...

  • Whittle Corp

    Accounting Manager

    6 days ago

    Whittle Corp Anaheim, United States

    The Accounting Manager is a pivotal figure in the financial ecosystem of our organization, with oversight of multiple plant locations including Anaheim and Oregon. This role entails close collaboration with plant operations, the sales team, and various finance personnel. Ensuring ...

  • FARO Technologies

    Account Manager

    5 days ago

    FARO Technologies Anaheim, United States

    FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurat ...

  • Hotel Leveque

    Accounting Manager

    3 weeks ago

    Hotel Leveque Garden Grove, United States

    Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1Hotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job... · Hotel Accounting Managers are detail-oriented, d ...

  • Hub International

    Account Manager

    2 weeks ago

    Hub International Garden Grove, United States

    Job Description · **IGNITE YOUR PASSION · IMPACT WHAT MATTERS · WHO WE ARE.** · Breaking Boundaries for 25 years - and counting. · The world is rapidly changing, and HUB is here to advise businesses and individuals on how to prepare for the unexpected. With more than 530 HUB off ...

  • Evs

    Junior Account Manager

    3 weeks ago

    Evs Anaheim, United States

    Job Description · Job Description · At our company, we're determined to challenge the status quo and push forward to be better in the future than we are right now. As a member of our team, we embrace a culture of growth, diversity, and possessing an entrepreneurial spirit to ta ...

  • Airgas

    Account Manager

    1 week ago

    Airgas Orange, United States Full time

    How will you CONTRIBUTE · and GROW?Position: Account Manager · Location: Orange, CA · Target Salary Range: $60k to $75k (Plus commission, auto allowance and mileage reimbursement) · The Account Manager is responsible for the management and profitable growth of Airgas business wi ...

  • Direct Edge Denver Inc

    Account Manager II

    6 days ago

    Direct Edge Denver Inc Anaheim, United States

    As an Account Manager II at Direct Edge, your role is to foster and maintain positive client relationships through various communication channels, demonstrating exceptional written and verbal communication skills. You will ensure transparent and open communication both internally ...

  • Century Group

    Sr Accounting Manager

    1 week ago

    Century Group Anaheim, United States

    We are partnering with a manufacturing company in the Orange County area for a full-time Senior Accounting Manager. You will be responsible for financial reporting, operational strategies and internal control and audits. The ideal candidate is a team player, has attention to deta ...

  • Securitas Inc.

    GSOC - Account Manager

    5 days ago

    Securitas Inc. Anaheim, United States Full time

    JOB SUMMARY: · Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, sche ...