Claims Processor - Troy, United States - Proctor Loan Protector

Proctor Loan Protector Troy, United States

2 weeks ago

Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Loss Draft Associate
FLSA Status: Non-Exempt
Department: Lender Solutions
Reports to: Manager of Lender Solutions

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment

What can I expect from working at Proctor Loan Protector?

Fun work environment with a variety of work
Being part of a team
Career growth
Ability to highlight your skills
Feel valued
Great benefits, pay and culture

Summary:
The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client's servicing system as well.

Essential Duties and Functions: include the following. Other duties may be assigned.

Accept incoming phone calls.
Make outbound phone calls to follow up on claims.
Monitor and respond to incoming emails.
Monitor and respond to incoming voicemails.
Understand and apply business rule requirements.
Understand and apply investor requirements.
Document claim activity in the loss draft module.
Order inspections for claims.
Request disbursements for ongoing claims.

Competencies:

Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

High School Diploma/GED.
Computer knowledge - Proficient in Windows based environment.
Microsoft Office Skills.
Strong analytical skills.
Customer Service Skills.
Strong communication skills both written/verbal.
Strong organizational skills.
Attention to detail.
Ability to prioritize workflow and work in a fast paced environment.
Works well in a team environment.
Attendance/Quality/Production must meet or exceed PFI standards.

Preferred:

Customer Service Experience.
College degree.
Insurance/Mortgage Servicing knowledge.
Property insurance claim experience.

Physical Requirements Necessary on a Regular Basis:
1. Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
2. Speech and hearing sufficient for in-person and telephone communication 7- hours per day.
3. Vision sufficient for use of a computer monitor.
4. Sedentary position. Ability to sit at a desk 7-8 hours per day.
5. Worker not substantially exposed to adverse environmental conditions.

This job description is not meant to be an all inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Medical Claims Processor

3 weeks ago

Michigan Farm Bureau Rochester, MI, United States

Senior Property Claims Representative · US-MI-Rochester · Job ID: · Type: Regular Full-Time · # of Openings: 1 · Category: Claims · Claim Property 3 Region (East) · Overview · Senior Property Claims Representative Objective · To assure the consistent application of company ...
Medical Claims Processor

3 weeks ago

Michigan Farm Bureau Wixom, MI, United States

Senior Property Claims Representative · US-MI-Wixom · Job ID: · Type: Regular Full-Time · # of Openings: 1 · Category: Claims · Claim Property 4 Region · Overview · Senior Property Claims Representative Objective · To assure the consistent application of company procedure ...
Dental Claim Analyst/Processor

1 week ago

ADN Administrators, Inc. Bingham Farms, United States

Job Description · Job DescriptionWe are a Third-Party Claim Administrator seeking persons to analyze, and process claims for members in dental claim programs. Prior experience in dealing with dental insurance claims is preferrable and additional training is provided. This is a fu ...
Medical Billing Claims Processor

1 week ago

Insight Hospital and Medical Center Dearborn, United States

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. ...
Personal Lines Processor

2 weeks ago

Insight Global Troy, United States

One of our insurance clients is looking for a Personal Lines Processor in Troy, MI. The responsibilities of this role include: · Download suspense (policies, eDocs, claims) · Communication log (new business audit, endorsement audit) · Attachments (renewals, endorsement changes) · ...
First Notice of Loss Processor

1 week ago

Insurance Company of the West Wayne, United States

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about w ...
Personal Lines Processor

3 weeks ago

Insight Global Troy, United States

Location: Troy, MI; hybrid (remote: Mon & Wed; on-site Tues, Thurs, Fri) · Fully on-site for first 4 weeks for training · Hours: Flex 7:30/8am – 4/4:30pm EST · Pay: $45k-$49k Permanent · Citizenship: USC/GREENCARD · Job Description: · One of our insurance clients is looking for a ...
Urologist to join Established Multi-Specialty Group in Farmington, MO, hour from St. Louis

1 week ago

BJC HealthCare Farmington, United States Full time

Additional Information About the Role · BJC Medical Group, in collaboration with BJC Parkland Health Center, is seeking an Outpatient Urologist to provide care to our patients in Farmington, Missouri. Farmington is conveniently located just an hour from St. Louis, MO. Join an est ...
Pediatrician to join group of 4 in Farmington, an hour from St. Louis

1 week ago

BJC HealthCare Farmington, United States Full time

Additional Information About the Role · Join BJC Medical Group's established and growing Pediatric Group of 4 pediatricians in a spacious clinic attached to Parkland Health Center in Farmington, Missouri. Farmington is located less than an hour from St. Louis, Missouri. · Parklan ...
Customer Service Representative

3 days ago

TEKsystems Troy, United States

Job Description · Job DescriptionTEKsystems is currently hiring for hybrid Claims Processor. Please apply if you are interested in this opening. · Description: · Start Date: 6/28 · Shift: 8:00am - 4:30pm Monday through Friday · Pay: $16/hr · Fully on-site position for the first ...
Prep Cook

33 minutes ago

Brinker International Inc Rochester, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · * Fast hiring process · * F ...
Line Cook

33 minutes ago

Brinker International Inc Rochester, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · * Fast hiring process · * F ...
Prep Cook

5 days ago

Brinker International Inc Utica, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · Fast hiring process · Fl ...
Line Cook

5 days ago

Brinker International Inc Utica, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · Fast hiring process · Fl ...
Prep Cook

34 minutes ago

Brinker International Inc Sterling, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · * Fast hiring process · * F ...
Line Cook

30 minutes ago

Brinker International Inc Sterling, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · * Fast hiring process · * F ...
Line Cook

2 weeks ago

Chilis Sterling Heights, United States

**Line Cook - Sterling Heights Chili's** · 12800 Hall Road · Sterling Heights, MI 48313 · **** · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take ...
SAS Developer

2 weeks ago

RxAnte Sterling, United States

Job Description · Job DescriptionSalary: · SAS Developer · Company Profile · From its founding in 2011, RxAnte's mission has been exceedingly simple: Get more from medicines. Today, we are the leading provider of pharmacy care management solutions that improve medication prescr ...
Prep Cook

33 minutes ago

Brinker International Inc Auburn Hills, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · * Fast hiring process · * F ...
Line Cook

35 minutes ago

Brinker International Inc Auburn Hills, United States

Role Overview · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from you · * Fast hiring process · * F ...