Administrative Assistant - Boynton Beach, United States - Tailor Maid

Description

Job Description:
Administrative Assistant (Maid Service Company)

Position Overview:


Responsibilities:

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Scheduling and Dispatching: Coordinate cleaning appointments by scheduling service calls, assigning tasks to cleaning teams, and optimizing routes for efficiency.
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Client Communication: Serve as the main point of contact for clients, answering inquiries, scheduling appointments, and addressing any concerns or requests promptly and courteously.
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Billing and Invoicing: Generate invoices for services rendered and process payments using our billing software. Follow up on outstanding payments and resolve billing discrepancies as needed.
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Database Management: Maintain accurate and up-to-date client information in our database, including contact details, service history, and special instructions.
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Inventory Management: Monitor and replenish cleaning supplies and equipment as needed. Coordinate with suppliers to ensure timely delivery of inventory items.
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Quality Assurance: Conduct regular follow-up calls or surveys with clients to ensure satisfaction with our services. Address any issues or feedback and implement corrective actions as necessary.
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Employee Support: Assist with administrative tasks related to employee onboarding, training, and scheduling. Maintain personnel records and track employee attendance and performance.
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Documentation and Reporting: Prepare and maintain various reports, including service logs, client feedback, and employee performance metrics. Compile data for analysis and decision-making.


Qualifications:

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Experience: Previous experience in an administrative role, preferably in a service-oriented industry, is preferred. Experience with scheduling software and customer relationship management (CRM) systems is a plus.
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Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients, employees, and vendors.
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Organizational Skills: Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a dynamic work environment.
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Problem-Solving Abilities: Ability to anticipate and address issues proactively, with a solution-oriented mindset. Resourcefulness and adaptability are essential.
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Customer Focus: Commitment to delivering excellent customer service and maintaining positive client relationships.
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Tech-Savvy: Proficiency in using computers and office software, including Microsoft Office Suite (Word, Excel, Outlook). Familiarity with scheduling and billing software is advantageous.
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Team Player: Ability to collaborate effectively with team members and contribute to a positive work environment.


Benefits:

• Competitive hourly wage
• Flexible work schedule
• Opportunities for advancement within the company
• Employee discounts on cleaning services
• Training and development opportunities

Job Type:
Part-time


Pay:
From $18.00 per hour


Expected hours:
per week


Schedule:

• Day shift

Experience:

• Administrative: 5 years (preferred)

Ability to Commute:

• Boynton Beach, FL (required)

Ability to Relocate:

• Boynton Beach, FL: Relocate before starting work (required)

Work Location:
In person