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    Senior Principal consultant - New York, United States - Genpact

    Genpact
    Genpact New York, United States

    2 weeks ago

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    Description


    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

    We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing.

    People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

    Welcome to the relentless pursuit of better.

    Inviting applications for the role of Senior Principal Consultant - Project Manager, L1 Support

    In this role, you would be onsite personnel for L1 Support team as well as a point of contact for the Data team in the Capital Markets domain.

    The L1 support team acts as a helpdesk to support internal client tool. The data team helps in maintaining data and generate customized reports from the data pulled from the data warehouse.

    You will be responsible for end- to-end for onsite floor support, overall deliverables of the team, handle escalations, and manage stakeholders in the client's organization.

    You will also need to interact with the other teams and stakeholders to tackle business problems. Participate, gather and report status of ongoing projects. You should be experienced and proficient in setting up ad managing teams across various regions globally.

    Responsibilities


    • L1 floor support to onsite client team.
    • Act as a point of contact for the L1 support team offshore.
    • Understand the changing requirements and provide suggestions for process improvements.
    • Provide inputs on the overall management and direction of the team and service line.
    • Communicate and co-ordinate with different teams and act as point of contact for end users, client managers and various client teams for various Product support projects.
    • Act as a point of contact for the Data team offshore.
    • Handle escalations; collect feedback on the performance of the team.
    • Provide inputs on the overall management and direction of the team and service line.
    Qualifications we seek in you

    Minimum qualifications


    • B.Tech/B.E / MCA
    • Excellent written and verbal communication skills
    Preferred qualifications


    • Knowledge/exp. of Capital Markets is an added advantage for this position.
    • Experience on being Onsite Project Manager/SPOCs for Project(s).
    • Experience and proficiency in data analytics and experienced in managing a data analytics project / team.
    • Agile certified preferred.
    • Good communication skills & highly proactive in approach.
    • Ability to manage & prioritize deliverables.
    • Ability to be learn and apply new processes and tools
    • Strong Excel & VBA skills are preferable.
    • Process orientated awareness of Lean Six Sigma.
    The approximate annual base compensation range for this position is [$120,000 to $140,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

    Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

    For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

    Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
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