Order Entry Specialist - Towson, United States - Brookes Publishing Co.

Description

To apply, send cover letter, resume, and salary requirements. Incomplete submissions will not be considered.

Brookes Publishing, a scholarly publishing company in Towson, is looking for an Order Entry Service Specialist to join our call center team.

Brookes publishes educational resources, assessments, and curricula for professionals in early childhood, special education, and speech-language pathology.

Our unwavering commitment to helping all children reach their potential by providing highly effective products and services to the people who serve them has made us a respected leader in the industry.

What we believe at Brookes Publishing is simple:
"All people deserve to reach their potential." Each day, we work hard to help unlock that potential. We strive to be recognized as the leading and most trusted publisher in the fields we help advance, partnering with top experts to deliver relevant, high-quality, research-backed content in optimal form and price for our customers. We show our commitment and connection to the areas in which we publish through our active involvement in the communities we serve.

• Accurately entering and processing phone, mail, website, and fax orders for various products and services
• Gathering and entering complete and accurate customer, account, delivery, and payment information into order fulfillment system(s)
• Documenting customer interactions, transactions, and inquiries accurately
• Understanding customer account balances, credits, debits, refunds, and payment reconciliation
• Troubleshooting order errors and payment discrepancies to resolve customer account issues
• Entering product data into various databases
• Maintaining knowledge of product updates and company policies to provide accurate information to customers

This position requires:

• Relevant experience; order entry and/or call center experience preferred
• High levels of accuracy and efficiency with a keen attention to detail
• Strong problemsolving and decisionmaking abilities
• Excellent organizational and timemanagement skills
• Excellent phone manner
• Excellent business writing skills
• Proficiency in Microsoft Office Professional suite
• Ability to multitask in a fastpaced environment
• Strong interpersonal skills and ability to work well within a team

NO TELEPHONE INQUIRIES

Pay:
$ $19.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location:
In person