- Explaining billing issues and understanding common causes of high bills
- Initiating connection, disconnection, and transferring of electric service while offering products and services that meet our customers' needs.
- Discussing rate / billing components and educating customers about their energy usage
- Assisting customers with payment arrangements through our self serve channels
- Reporting outages and dangerous or hazardous situations
- Tech savvy (very important)
- Naturally curious able to resolve issues
- Excellent multi tasking skillsable to type while on a call
- Billing and/or collections experience
- Empathetic and resourceful
- Able to articulate information well
- Self aware and have the drive to take ownership of their career.
- Dependable to their core and have the tenacity to show up and work hard even when the going is tough.
- Professional with excellent communication
- Preferred call center backgrounds: banks, retail, food industry
- Upselling experience
- Any degrees or certifications
- Retail and/or sales experience
-
Customer Service Representative
4 weeks ago
Johnson Service Group Gulfport, United StatesJob Description · Job Description Job Description · ** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Service Representative to fill a six-month assignment in the Gulfport, MS area. · Da ...
-
Customer Service Representative
1 week ago
Insight Global Gulfport, United StatesAssisting customers with online customer care and other self-serve channels · - Explaining billing issues and understanding common causes of high bills · - Initiating connection, disconnection, and transferring of electric service while offering products and services that meet ...
-
Customer Service Representative
3 weeks ago
TEKsystems Gulfport, United States*Job Description:* · Will be responsible for taking inbound calls from customers and assisting them with any account related questions. Questions could pertain billing questions, payments, establishing service, power outages, etc. · *Qualifications:* · 3+ years of call center ...
-
Insurance Customer Service Representative
2 weeks ago
Southern Insurance Professionals LLC Gulfport, United StatesJob Description · Job DescriptionJoin Southern Insurance Professionals LLC, a reputable insurance firm dedicated to providing exceptional customer service. Located in the heart of Gulfport, Mississippi, our team prides itself on fostering strong relationships within the community ...
-
Guest Service Representative/Front Desk
2 days ago
Schulte Companies Gulfport, United StatesSchulte Companies East Beach Boulevard [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with lugg ...
-
Customer Service Representative
4 weeks ago
Johnson Service Group (IL) Gulfport, United Statesb Description · ** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Service Representative to fill a six-month assignment in the Gulfport, MS area. · Date: 05/08/2024 · Job Title: Custo ...
-
Member Service Representative
1 week ago
Navy Federal Credit Union Gulfport, United States Full timeOverview · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit car ...
-
Customer Service Representative
3 weeks ago
TEKsystems Gulfport, United StatesJob Description · Job DescriptionJob Description: · Will be responsible for taking inbound calls from customers and assisting them with any account related questions. Questions could pertain billing questions, payments, establishing service, power outages, etc. · Qualifications: ...
-
Player Services Representative
6 days ago
Golden Nugget Hotels & Casinos Biloxi, United StatesOverview: · Player Service Representative · A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of compan ...
-
Player Services Representative
2 days ago
Golden Nugget Biloxi, United StatesGolden Nugget - 151 Beach Blvd [Front Desk Agent / Concierge] As a Player Services Representative at Golden Nugget, you'll: Assist customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, etc; Sell gambling chips, tokens, or tickets to ca ...
-
Customer Service Representative
1 day ago
Ball Heating & Air Conditioning Biloxi, United StatesOverview: · Looking to TRADE up to a better opportunity? Ball Heating & Cooling has an exciting opportunity for a Customer Service Representative. This position pays $15- $17 per hour. · Why join our team? · Medical, Prescription, Dental, Vision · Disability & Term Life Insur ...
-
Guest Services Representative
3 weeks ago
MGM Resorts International Biloxi, United States Part timeTHE JOB: · As a Guest Services Representative, you will assist customers with telephone calls related to dispatch services while delivering the highest level of customer service and courtesy, this includes partnering with several departments in handling guest requests and ensuri ...
-
Customer Service Representative
6 days ago
Singing River Health System Ocean Springs, United StatesThe Customer Service Representative provides information to customers in response to inquiries regarding financial responsibilities. The Representative is responsible for ensuring financial concerns are resolved promptly and thoroughly. He/ She resol Customer Service Representati ...
-
Representative VIP services
6 days ago
Boyd Gaming Corporation Biloxi, United States* Two years of casino experience or customer service experience preferred. · * Previous experience with LMS or CMS preferred. · * Strong computer skills · * Excellent communication skills. · * Self-starter. · * Must be able to work flexible schedules. · * Must be able to obtain/m ...
-
Customer Service Representative
2 days ago
Staff My Agency Ocean Springs, United StatesState Farm Agency, located in Ocean Springs, MS is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. · If you have a talent for cus ...
-
Customer Service Representative
1 week ago
Clint Malone - State Farm Agent Biloxi, United StatesJob Description · Job DescriptionBenefits:Paid time off · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State ...
-
Customer Service Representative
3 weeks ago
Family Heating and Air Ocean Springs, United StatesJob Description · Job Description*** Come join the 2020 Bryant Dealer of the Year Team *** · Family Heating & Air proudly serves the residents and businesses of Northwest Florida, Eastern Mississippi, and Southern Alabama. We have built our reputation on our dedication to deliver ...
-
Customer Service Representative
1 day ago
Freeman Holdings Group Kiln, United StatesDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with ...
-
Customer Service Representative
1 day ago
Jon Barry - State Farm Agency Ocean Springs, United StatesJob Description · Job DescriptionState Farm Agency, located in Ocean Springs, MS is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent ...
-
Customer Service Representative
1 week ago
NAPAA Ocean Springs, United StatesJob Description · The Customer Retention Specialist at David Krenning Allstate is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers ...
Customer Service Representative - Gulfport, United States - Insight Global
![Insight Global background](https://contents.bebee.com/companies/us/insight-global/background-Krztu.png)
Description
Assisting customers with online customer care and other self-serve channelsOn-Site M-F 8-5
Shifts After Training:
Onsite M-F While on Contract
7-4
8-5
9-6
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Required Skills & Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.