Japanese / English Bilingual Employee Benefits - Torrance, United States - REDAC Advantage LLC

Description

Japanese / English Bilingual Employee Benefits Account Assistant or Account Representative

WEBSITE:


Overview:

Responsible for strategic management of assigned book of business. Account

Representative is also responsible for the implementation of new or renewing accounts to ensure the highest level of service is met.

In addition, Account Representative will maintain the ongoing client relationship and manage client's employee benefit plans and objectives.


Job Details & Responsibilities:

• Manages daytoday service for clients including claims, billing eligibility, and service issues
• Responsible for the renewal process, enrollments, terminations, plan comparisons, quoting and advising clients in assigned book of business
• Properly sets expectations for issue resolution, monitors progress and communicates outcomes
• Identifies opportunities for adding other lines of coverage or services
• Educates clients concerning the regulatory environment and assists clients with compliance issues as necessary
• Responsible for maintaining strong relationship with carriers including but not limited to having clear understanding of carrier's product offerings and processes to maintain efficient workflow and maintaining general product knowledge
• Follows broker policies and procedures including reviewing client policies, maintaining client files, and HIPPA compliance
• Ensures accuracy of the Broker's administration system, Zywave in timely manner
• Conducts implementation activities for new and existing clients
• Schedules, prepares for and conducts open enrollment meetings
• Collects forms/data/schedules for regulatory compliance
• Finalizes enrollment with carrier
• Potential opportunity to participate in the new business production
• May travel within the U.S. for customer service such as enrollment meetings and strategy

Requirements:

• Life and Health License is required
• Excellent verbal and written communication skills in order to draft recommendations for senior management and explain benefits packages to employee
• Must be a team player willing to assist with projects and matters that arise
• Must be responsible and productive both independently and with others
• Must be creative, flexible, curious, and willing to try new things
• Should be emotionally intelligent, forgiving, resilient, and solutionoriented
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Proficiency in speaking, reading and writing in business level Japanese and English

Preferences

• College Degree or equivalent experience
• Knowledge of Health/Dental/Life/Disability insurance
• Strong PC skills with the aptitude to learn new systems
• Experience in Agency Management systems
• Experience in Excel/Microsoft Office/PowerPoint/Microsoft Outlook
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment Disclosure Statement:

REDAC Advantage, LLC is committed to creating and celebrating a diverse workplace that recognizes and values differences, and reflects the communities where our employees live and where our clients operate.

REDAC Advantage, LLC is an equal opportunity employer.

We do not discriminate, retaliate or harass individuals, applicants and employees on the basis of race, religion, creed, religious observance, color, national origin, ancestry, marital status, sexual orientation, gender, gender identity, sex, gender expression, age, military and veteran status, pregnancy, childbirth and related medical conditions, genetic characteristics, immigration or citizenship status, or other applicable legally protected characteristics and any other status protected under federal, state, or local law.

Relo Redac, Inc.

does not discrimination, retaliate or harass individuals, applicants and employees on the basis of physical or mental disabilities or medical condition, determining whether qualified individuals with a disability are able to perform the essential functions of the job with or without an accommodation that is reasonable and not an undue burden.

This policy applies to the hiring and employment of individuals, the selection of individuals for a training program leading to employment, the discipline and discharge of individuals from employment or from a training program leading to employment, and to the discrimination of individuals in compensation or in terms, conditions, or privileges of employment.

By using the opportunity that Diversity presents to enrich each of us, REDAC Advantage, LLC creates a competitive advantage in our business and adds value for our clients and our employees.

By embracin