- Support Sales staff by creating/managing transaction paperwork such as contracts, amendments, invoices, and payment plans for new and renewing Premium accounts
- Serve as on-site Service representative during Honda Center events/Ducks games; interface with clients and their guests in person; enforce building policies during events
- Manage accounting of Food & Beverage invoices
- Assist in maintaining the look of Premium-related areas within the arena, primarily the individual suites, by performing suite checks, following up on maintenance, and housekeeping requests
- Manage inventory of autographed Ducks items, other giveaways/gifts, equipment used in suites or by concierge staff
- Coordinate client gifts and special events, including client road trips
- Manage clear and ongoing communications with Suite and Club Seat clients regarding payments, ticket changes, exclusive invitations, etc.
- Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the Premium Department
- Assist in overseeing part-time Concierge staff
- Other office duties include ordering event-related supplies, maintaining shared hard and digital files and assisting within the department as needed
- Bachelor's degree or equivalent
- 1-2 year's customer service experience / sales support working with high-end/VIP clientele
- Minimum 1-year experience working in an office environment in a support role
- Minimum 1-year experience working with legal contracts
- Basic understanding of accounting and invoicing; able to accurately calculate simple mathematics such as addition, subtraction, multiplication
- Basic working knowledge of Microsoft applications (Word, Excel, and Outlook)
- Strong attention to detail and solid organizational skills
- Excellent interpersonal and communication skills, both written and verbal
- Working knowledge of CRM, Archtics, and ABI is helpful
- Able to work a flexible schedule, including nights, weekends, and some holidays
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Premium Sales - Anaheim, United States - Honda Center
Description
A great experience starts with youHonda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Job Title:Premium Sales & Service Coordinator
Pay Details:
The starting hourly rate range for this position is $20.61 to $25.77 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.
The Premium Services Coordinator is responsible for supporting sales efforts, servicing existing clients, and ensuring a high renewal rate of Club Seat and Suite accounts.
Responsibilities
Education - Bachelor's Degree
Experience Required – 1-2 Years
This position is on-site.
Company:Anaheim Ducks Hockey Club, LLC
Our Commitment:
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
