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    Events Team Member - Naples, United States - Sport Advisory

    Sport Advisory
    Sport Advisory Naples, United States

    5 days ago

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    Description

    **EVENTS TEAM MEMBER**

    **Sports Facilities Management, LLC- Paradise Coast Sports Complex**

    *LOCATION: Naples, FL*

    **DEPARTMENT: OPERATIONS**

    **REPORTS TO: DIRECTOR OF OPERATIONS**

    **STATUS: PART- TIME**

    **ABOUT THE COMPANY:**

    The Sports Facilities Advisory, LLC (SFA), Sports Facilities Development, LLC, and Sports Facilities Management, LLC (SFM) are headquartered in Clearwater, FL. Founded in 2003, SFA has served more than 2,000 communities, produced more than $10 billion in institutional-grade financial forecasts, and provided funding strategies and solutions for more than 70+ youth and amateur sports and recreation complexes worldwide. SFD serves facility owners through owner's representation, venue planning, and procurement services during pre-development and construction. SFM provides industry-leading, results-driven management solutions for sports, fitness, recreation, and event venues nationwide. Since 2014, SFM-affiliated venues have hosted more than 100 million visitors and generated hundreds of millions of dollars in economic impact. For more information, visit: and

    Paradise Coast Sports Complex features 5 professional-level synthetic turf fields, including a 3500 seat Championship Stadium with a jumbo scoreboard, on-site recreation and entertainment options with high quality concessions. The complex hosts a variety of tournaments year-round including youth travel soccer, lacrosse, football, baseball and more. Other amenities include The Cove concessions and food truck pavilion, "The Factory" outdoor fitness center, a jogging trail, a 32-acre lake with sunset facing fire pits and a beach, food market, and the Great Lawn entertainment center. Phase 2 coming in summer of 2022 including 4 additional multipurpose fields, and with additional fields and amenities beyond that also planned; for more information visit Paradise Coast Sports Park is a member of the SF Network, the nation's largest and fastest-growing network of sports facilities and is operated by the industry-leader in outsourced operations, Sports Facilities Companies.

    **POSITION SUMMARY**

    The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

    **PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**

    **Guest Services**

    Event ticket and wristband concessions

    Greet guests and provide information and wayfinding as needed

    Provide courteous and friendly first-in-class service to all guests

    Register guests for leagues, camps, clinics, drop-ins, etc.

    Be knowledgeable about facility programs (format, pricing, meeting dates/times)

    Operate multi-line phones

    Record and file waivers and event information

    Maintain confidentiality with guest and Team Member information

    Resolve all guest concerns and complaints and/or direct to appropriate Manager

    Know and enforce the facility's policies and procedures

    Operate cash register and ticket software

    Complete special projects, daily assignments and other duties as directed by management

    Assist with the layout and painting of multipurpose field as needed

    Perform janitorial and general maintenance duties

    Event/equipment set-up and tear down

    **MINIMUM QUALIFICATIONS:**

    Flexible work schedule (e.g., nights, weekends, holidays)

    Excellent communication skills, both verbal and written

    Ability to maintain focus in a high-volume, fast-paced environment

    Must have excellent guest service skills

    Must be detail-oriented and have outstanding organizational skills

    Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations

    Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members

    Must work well with others

    Must take personal initiative for the betterment of the team and venue

    Commitment to the safety and well-being of others

    Customer service and cash handling experience preferred or quick study

    Must be 18 years of age or older

    **WORKING CONDITIONS AND PHYSICAL DEMANDS**

    Must be able to lift 40 pounds waist high

    May be required to sit or stand for extended periods of time

    Will be required to operate a computer

    Facility has intermittent noise

    **PREFERRED**

    Have a basic understanding of sports

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