Human Resources Trainer - San Diego, United States - SeaWorld San Diego

SeaWorld San Diego

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

What you get to do:

You'll collaborate closely with our park leadership team and the training manager to support the planning and execution of various training initiatives.

We're looking for someone who can deliver high-quality training and development programs at all levels, from VP to hourly Ambassadors.

You will:

Facilitate various training programs for Ambassadors at all levels and from all divisions
Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors
Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates
Maintains training content for parkwide trainings.
Schedules locations for training classes, tracks and communicates class attendance, and delivers training as needed.
Maintains training supplies, prepares for and conducts set up for training classes, and breaks down after each class.
Oversees training facilitators. Reviews and provides feedback on facilitator performance.
Runs Orientation Leader selection process annually.
Coordinates scheduling of orientation leaders.
Provides training and user support for training tracking system.
Gathers and analyzes data for training effectiveness.
Drafts and communicates training initiatives to the park.
Accommodates park training needs in regards to scheduling.
Supports morale.
Ensures appropriate Employee Services compensation for training classes.
Receives and distributes employee documents to various departments.
Uses multiline telephones to answer questions and provide information.
Assists with department and company mailing projects and provides support for ambassador events.
Ensures excellent customer service by responding positively to customer's expectations, requirements and needs.
Occasionally assists other locations and areas in the park as needed and performs other duties as assigned.

What it takes to succeed:

At least 6 months experience in related work experience or 6 months park experience is preferred.
1 years of High volume new hire orientation facilitation preferred
Experience managing training content in a learning management system
Background in a service industry setting desired
Outstanding communication, interpersonal and presentation skills
Confident and outgoing presence
SeaWorld experience preferred.
Ability to effectively handling multiple projects simultaneously
Excellent organizational, time management, analytical and problemsolving skills
Strong facilitation and presentation skills are required
Must be available to work varying shifts/hours based on business need, to include nights, weekends, and holidays

Working Conditions:

Primarily working indoors but will collaborate with Ambassadors in the park when necessary
May sit/stand for several hours at a time
Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problemsolving abilities
Prolonged exposure to computer screens
Repetitive use of hands to operate computers, printers, and copiers

Compensation:18.50 USD Hourly