Deposit Operations - Madison, United States - UW Credit Union

UW Credit Union

Verified Company

Madison, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

As a Membership Services Specialist, you'll wear many hats, from coordinator to informal leader, and your ability to build bridges between teams will be paramount.

With autonomy and trust at your fingertips, you'll have the freedom to make judgment calls and execute decisions that shape the trajectory of our success.

Responsibilities:

What You'll Do:

Knowledgeable of Membership Services products and services to accurately support the processing of deposit related requests, secondary review, and EFT transactions.

To include and not limited to:
Form Requests, Electronic Payments (ACH, Wires, Mobile Deposit, ITM), Report: monitoring, investigation, and completion.

Effective in Membership Services processes, technically proficient, and compliance minded. Efficiently and accurately resolve member inquiries by troubleshooting issues through use of tools and resources. Confident with working in the gray in creating solutions centered on member experience.
Take an active role in the development and review of policies, procedures, and best practices to streamline and enhance processes.
Be an organizational resource to research, troubleshoot, and resolve complex issues pertaining to Membership Services, including technical and procedural issues, by demonstrating sound judgment and creative problem solving to resolve concerns and issues.
Utilize tracking methods to identify trends that require additional communication, training, feedback, or change. Share insights with Coordinators and Membership Services management.
Collaborate with Member Service Operations, Member Sales and Service, and other departments in creating communications for internal partners. Develop internal resources, informative content, or other job aides to include regulatory, process, or system changes.
Engage as a resource and mentor to team members with passion and positive intentions. Provide team members feedback as a peer coach with a personalized, supportive approach.

Qualifications:

What You'll Need to Succeed

These skills and experiences are essential to your success:

4-5 years of experience in a financial institution
Associates degree in business, marketing, finance, or related field; or equivalency in work experience
Demonstrated ability to analyze, research, organize and compile data to influence change in the department and organization.
Strong verbal and written skills including ability to convey technical and compliance concepts to various audiences.
Ability to successfully prioritizes daily workload through agility, knowledge, and organizational need.

Why work for UW Credit Union?
Join one of Wisconsin's premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

days annual paid time off

2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Discounted bus pass and bublr/ BCycle membership
Employee Assistance Program
Salary: $25 $30 / hour
And more
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence._