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    Shop Service Technician-Paving Equipment - Irving, United States - Holt Cat

    Holt Cat
    Holt Cat Irving, United States

    2 weeks ago

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    Description

    The Paving Equipment Shop Technician provides face-to-face customer service located on-site locations and is responsible for the inspection, troubleshooting, diagnosing, repairing, and reconditioning of paving construction equipment.

    Paving Equipment Repair Experience Required. Minimum 2 years of repairing paving equipment experience. Sign-on bonuses available up to $5,000.


    Essential Functions:

    • Performs repairs and troubleshooting with minimal supervision
    • Performs troubleshooting and diagnoses of equipment malfunctions and failures
    • Removes and install parts, disassembles and assembles components, and tests and adjusts assemblies
    • Repairs and/or replaces components according to CAT standards
    • Tests and verifies proper operation of all repairs and adjustments
    • Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job (work order, parts order, Vision Link, DBS, SimsSI, SIS web)
    • Operates equipment and vehicles with possession of all necessary licenses and certificates
    • Adheres to contamination control and HAZMAT rules and regulations
    • Maintains all company equipment, tools, and the vehicle in good, clean, and working order
    • Communicates job progress to supervisor and customer as needed
    • Complete assigned jobs and tasks to meet/exceed flat rate times and re-do metric standards
    • Works overtime as required by workload and customers' needs
    • Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
    • Projects professionalism with both internal and external customers, including personal appearance
    • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
    • Requires regular and punctual employee attendance
    • Performs other duties as assigned

    Knowledge, Skills, and Abilities:

    • Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures
    • Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
    • Knowledge of safe work procedures and practices
    • Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
    • Exceptional skills in customer service
    • Excellent diagnostic and troubleshooting skills
    • Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
    • Operation and control skills to control operations of equipment or systems
    • Equipment selection skills to determine the kinds of tools and equipment needed to do a job
    • Ability to communica
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