- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell Staff
- Date stamp, sort, and rack incoming mail and message
- Transmit and receive telephone messages
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions
- Keep records of room availability and guests' accounts
- Compute bills, collect payments, and make changes for guests
- Make and confirm reservations
- Post charges, such as room, food, liquor, or telephone, to the ledger
- Make restaurant, transportation, or entertainment reservations and arrange tours
- Nightly bucket checks
- Able to listen and find solutions to guests' problem
- Must be able to lift up to 15lbs
- Must be able to stand for long periods of time
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Excellent customer service skills
- Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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Front Desk Agent - Kissimmee, United States - Westgate Resorts
Description
Company DescriptionPay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will:
Qualifications
Why Westgate?
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