Patient Appointment Coordinator- Burr Ridge - The University of Chicago Medicine
Description
Job Description:
Be a part of a world-class academic healthcare system at
UChicago Medicine as a
Patient Appointment Coordinator at our
Burr Ridge Call Center.
In this role, the
Patient Appointment Coordinator will obtain, verify, and input demographic, insurance and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy.
Required Qualifications:
- High School Diploma required
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
- Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
- Ability to balance multiple priorities and effectively handle challenging situations
- Excellent verbal communication skills
- Basic office skills including 35 wpm typing and 4500 key stokes an hour
- Ability to accurately and efficiently enter alpha numeric data on screen
- Successful completion of Cadence Scheduling system training and competencies
Preferred Qualifications:
- Associate or Bachelor's Degree preferred
- Knowledge of basic medical terminology
Position Details:
- Job Type/
FTE:
Full Time (1.0 FTE)
- Shift: Days 8:30am5:00pm
- Unit/Department: Burr Ridge Call Center
- CBA Code: 743 Clerical
- Must comply with UCMC's COVID19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the preemployment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a preemployment physical, drug screening, and background check are also required for all employees prior to hire_
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