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Assistant Branch Manager - Ennis, United States - Grafton Group
5 days ago
Description
Location Ennis As**sistant Branch Manager**
Part of Grafton Group Plc, Chadwicks Group is the market leader in the builders merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Heiton Buckley, Cork Builders Providers, Panelling Centre, Davies & Telfords.
**Principle Objective**
Reporting to the Branch Manager, the Assistant Branch Manager is responsible for all of the daily functions within the branch. The successful appointee will be instrumental in developing and driving the business in order to achieve branch revenue, sales and service goals. The successful candidate will bring a motivated and dynamic approach to the role, you will provide leadership & guidance whilst assisting the Branch Manager with the people management agenda.
**Knowledge & Experience**
Excellent verbal and written communication skills coupled with a keen attention to detail and superb organisational skills
Enjoy working with people, strong ability to negotiate obstacles and focus on key issues and make well-judged decisions
A strong understanding of the kitchen industry
Full competence with standard software packages, including MS Word, Excel
**Key Responsibilities**
Ensuring that the sales team provide a friendly open and enthusiastic customer service both in person and on the phone
Working with the Sales Manager and Branch Manager as well as the Sales Representative to establish & continually meet their monthly sales targets and development objectives
Working with the branch sales team by coaching them to meet their monthly margin targets.
Work closely with the Branch Manager to assist in driving the development of the Branch. Also ensure that standards are met for service excellence
Maintain thorough knowledge of TPC and competitor products/services to maximise sales and service opportunities
Oversee management of Aged Stock & special items
Support the stock control department
Provide leadership in resolving supplier or customer queries as required
Manage branch record keeping
Improve the performance of the Branch across a number of key performance measures
Undertake customer service duties as required to ensure the effective and efficient management of the branch
Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive
Ensuring that all policies, procedures and controls are followed at all times
Managing employee timesheets
Branch administration
**Essential Competencies**
Strong commercial acumen
Strong ability to negotiate obstacles
An understanding of basic accounting and computers.
Excellent people management skills
Effective team working and networking skills
Excellent interpersonal and customer-facing skills
Strong communication skills, both written and verbal
The flexibility and willingness to learn
To enjoy working with people
Tact and diplomacy
**Key Relationships**
Branch employees
Sales Representative
Branch Manager
Sales Manager
Head Office team
Customers & Suppliers
Leadership team