Dispatcher/customer Service Representative - Houston, United States - HTS Engineering - Heat Transfer Solutions

HTS Engineering - Heat Transfer Solutions
HTS Engineering - Heat Transfer Solutions
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Maintain Service priorities and job turn around within guidelines

Dispatch work orders during business hours for assigned districts.

Maintain Service Standards for Schedule Adherence, NTE Management, IVR Compliance, Client Forms, and Work Order Resolution. Communicate job progress with Account Managers, advise them on scheduling delays.

Work with Service Manager to coordinate proper technician assignments for quoted repairs. Preventative Maintenance planning to achieve scheduling requirements Ensure timely and accurate delivery of information from the field. Including confirmation, completion notes to client and KPI's for Techs in system.

Work with Service and Account Managers to schedule all approved quoted repairs within two business days of part delivery. Work with Service and Account Managers to schedule all equipment replacements within one week of equipment delivery.

Work with Service and Account Managers on coordination and scheduling of larger quoted work that involves rental equipment and or crane rental.

Work with Service Manager and Account Manager to coordinate and schedule all vendor meetings. Enter detailed notes on scheduling and logistics. Follow up on all return status. Work with Account Manager to keep job moving. Keep detailed notes on all follow up efforts.

Work with Service Manager on any special request from Manager involving needing technicians for permits, truck repairs, or any other needs outside of normal scheduled jobs and service.

Dispatcher will work together with Service Manager to help monitor technician time on jobs.

If they are taking to long on a quoted job or service call then follow up with the Service Manager to see what the problem is and allow him to guide them to get the job done more efficiently.

Dispatcher will work together with Service Manager to closely assess entire workload and determine how manpower for over time and weekend work Issue PO's to techs in assigned area


Pay:
$40, $45,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Ability to Relocate:

  • Houston, TX: Relocate before starting work (required)

Work Location:
In person
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