- Meets or exceeds Company goals
- Coordinates with Field Application Specialist team for training scheduling
- Organizes training materials and personnel requirements
- Provides implementation and validation for accounts
- Performs accurate assays in laboratory settings
- Analyses data and technical site visits
- Maintains customer satisfaction
- Reports product complaints
- Assists in troubleshooting and retraining
- Collaborates with team members
- Updates activities in CRM system
- Performs duties in compliance with business policies
- Performs other assigned duties
- BS/BA or equivalent in life sciences
- Minimum of 2 years of experience in a clinical laboratory role
- Computer proficiency in Word and Excel
- Ability to work autonomously and collaboratively
- Strong interpersonal and communication skills
- Excellent presentation and problem-solving abilities
- Customer-focused and adaptable
- Ability to uphold company values
- Travel requirement up to 75%
- Experience in chemistry, microbiology, or immunology laboratory
- LIS experience
- Certified as a medical technologist
- Internal Partners: Sales, Customer Service, Product Management
- External Partners: Customers and distributors
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Field Application Associate - Delaware, United States - Ortho Clinical Diagnostics
Description
The Opportunity
QuidelOrtho combines the strengths of Quidel Corporation and Ortho Clinical Diagnostics to form a leading company in vitro diagnostics. Operating in over 130 countries with a team of more than 6,000, we deliver fast, precise, and consistent testing from home to hospital, lab to clinic.
Our culture values our team members above all and focuses on promoting happiness, inspiration, and engagement. We prioritize building meaningful connections among employees, recognizing the link between employee satisfaction and business success. Join us in our mission to revolutionize diagnostics for a healthier future.
The Role
As QuidelOrtho continues to expand, we are seeking a Field Application Associate in the Northeast Technical Region, covering Maryland, Delaware, Pennsylvania, New Jersey, New York, Connecticut, Rhode Island, Vermont, Massachusetts, New Hampshire, and Maine. In this role, you will collaborate with the Sales Organization to deliver excellent customer service. The position involves providing specialized training on all QuidelOrtho products, including new assays and instruments in development. You will assist customers with product implementation, on-site training, and protocol validation, fostering strong relationships internally and externally.
The QuidelOrtho Field Application Training Program offers comprehensive on-the-job training in Clinical Laboratory, Immunohematology, Molecular, and other Immunoassays. After training, individuals will be assigned a role within the technical region or act as a floater to support customer activities in the absence of an open role.
The Responsibilities
The Individual
Required:
Preferred:
The Key Working Relationships
The Work Environment
Field-based role requiring discipline and self-motivation. Must be willing to travel frequently and maintain a home office. Involves interactions with people and computer work. Must be able to work flexible hours including evenings and weekends.
Salary Transparency
Salary range considers various factors. Salary for this position is $70,000 with a comprehensive benefits package.
Equal Opportunity
QuidelOrtho is dedicated to Equal Opportunity and provides accommodation for individuals with disabilities. We encourage all qualified individuals to apply regardless of background.
