Operations Associate, People - Chicago, United States - Morningstar

Morningstar

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Role:

We believe that people are our most important asset. Our people—through their creativity, talent, and willingness to learn—are essential to the success of our company.

As an Operations Associate, you'll provide a great service experience to employees and managers needing assistance from People & Culture (Human Resources); and to make other People & Culture professionals more productive by supporting their projects and day-to-day process tasks.

This position is based in our Chicago office.

Responsibilities:

Serve as the frontline support for People & Culturerelated questions and inquiries from employees and managers. Research and craft complete and accurate responses to their questions and within defined SLAs Escalate more complex situations to other People & Culture domain experts, business partners and Workday team as appropriate.
Identify, implement, and continually improve the internal customer service processes, procedures, and infrastructure necessary to enable a global People & Culture "help desk" capability and deliver a firstclass customer experience.
Lead and successfully execute projects on behalf of, or in partnership with, other People & Culture team members in areas such as analytics, process improvements, transformation, program enhancements or new program launches, organizational change, information management, HRIS, and communications.
Establish and promote a learning culture and dynamic that continuously crosstrains and transfers knowledge between team members.
Proactively seek out opportunities to develop professionally and improve team/department effectiveness (i.e., do not wait to be invited)
Contribute to a great work environment within the AskHR team and beyond.

Qualifications:

A minimum of a bachelor's degree or its equivalent.
12 years of professional experience and a proven track record in People & Culture or in a service, project management, or analytic function.
Desire to learn about the People & Culture function and the domains within.
Proven ability to learn quickly, behave professionally, and proactively take responsibility.
Ability to work collaboratively or on an independent basis.
Demonstration of a high level of discretion and candor relating to sensitive or confidential information.
Strong analytical skills and the ability to solve problems on a strategic level.
Excellent communication skills and high emotional intelligence.

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.

We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.

A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.