Director of Car-t Customer Success - Parsippany, United States - Kite Pharma

Kite Pharma

Verified Company

Parsippany, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Gilead, we're creating a healthier world for all people.

For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe.

We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations.

Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite.

As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations.

Join Gilead and help create possible, together.

Everyone at Kite is grounded by one common goal - curing cancer. Every single day, we seek to establish a direct line between that purpose and our day-to-day work. Would you like to join us in this mission?

We are seeking a highly motivated individual to join us as a Director of CAR-T Customer Success.

Internally known as a Director of Marketing, this opportunity will be a fast paced, highly visible role, with responsibility to anticipate Authorized Treatment Center (ATC) customer challenges, proactively providing solutions, and providing the customer lens internally for non-promotional customer facing activity.

Reporting into the Executive Director of Market Development, the Director of Customer Success can be remotely based within the contiguous United States, working West Coast business hours are desirable and travel 25%+ is to be expected.

Key Responsibilities of the Director of CAR-T Customer Success:

Partner with ATC onboarding directors to develop tactics and resources that support an efficient and effective ATC authorization process
Engage with customer facing teams to identify opportunities and be the internal champion for operational customer solutions which enable delivery of CART and authorization of new centers
Effectively deliver customer insights and perspective by partnering with Patient & Channel Access, Tech Ops, & Quality to help shape optimal customer facing resources/tools/processes
Engage with authorized treatment center staff and key stakeholders involved in the delivery of CART to develop insights on current CART delivery challenges
Partner with Global Analytics & Commercial Operations to ensure effective insights development
Partner with U.S. sales leadership and the US Health Systems Marketing team to support the rollout and execution of key demand enablement activities
Represent the department as a member of crossfunctional project teams providing guidance, insight, and recommendations in line with US Health System Goals

Basic Qualifications:

Advanced scientific degree (i.e., MD, PharmD, PhD) and 8+ years of experience

OR

Master's Degree and 10+ years of experience

OR

Bachelor's Degree and 12+ years of experience

OR

Associate's Degree and 142+ years of experience

OR

High School Diploma / GED and 16+ years of experience

Preferred Qualifications:

Demonstrated success in influencing key stakeholders working collaboratively in a cross functional environment through excellent communication (written and verbal) skills, organizational skills, interpersonal skills, high EQ, and persuasion
Extensive understanding of CAR-T therapy landscape and stakeholders, ideally with prior cell therapy experience
Excellent strategic thinking skills with ability to formulate, develop, and execute strategy
Proven ability to develop solutions to complex business situations, including understanding diverse perspectives, synthesizing key considerations, and presenting aligned recommendations
Excellent communication skills, highly competent presenter, able to gain credibility, engender trust and influence all levels, strong partnering skills, bias for action, and tangible results
Ability to translate market research findings into actionable insights and tactical plans
Ability to work independently under mínimal supervision, develop, and drive a personal work plan, and adjust workload based upon changing priorities
Exceptional project management skills and focus on process simplification
Comfort with uncertainty and developing innovative new solutions with a sense of urgency
Understanding of the End to End (E2E) patient journey and key moments that matter for customers
Datadriven mindset with proven ability to blend quantitative and qualitative feedback to optimize the customer experience

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