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Service Writer - Kingsport, United States - McCoy Construction & Forestry
Description
McCoy Construction and Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.
The Service Writer assists the Service Manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Duties and Responsibilities:
May prepare Service Technicians labor performance productivity and efficiency reports
Closely work with technicians to ensure proper parts are ordered for the service department.
Maintains service accessories and supplies and prepares replacement orders
Print a list of all back-ordered parts and feedback as to expected ship dates or status updates
Ensure the shop returned parts or cores are made available to Parts Department in a timely manner for accurate restock and or return
Coordinate and process oil sampling program
Opens and closes work orders as directed by the Service Manager
Maintains service department filings and records and service library with current information
Updates customer profiles
Maintains a clean work area and preforms work in a neat and orderly fashion following all safety rules and regulations
Maintains knowledge of John Deere and competitive products
Fields internal and external customer inquiries to the Service Department
Maintain regular on-site attendance – Indoor and outdoor work environment. Employee may be exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. Quiet noise level.
Qualifications and Skills:
Construction and forestry experience preferred
High School Diploma, GED or equivalent experience required; Associate degree preferred
Experience working in service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
Ability to sit or stand for long periods of time
Ability to lift up to 25 lbs.
McCoy Group is an Affirmative Action/Equal Opportunity Employer.
We encourage applications from qualified candidates who have military experience, are living with a disability, do not have a college degree.
