Client Services Representative - Mt Laurel, United States - Fieldprint

Fieldprint Mt Laurel, United States

2 days ago

Full time

Description

About Us:

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description:

The Client Services Representative provides customer support by problem solving, troubleshooting, and responding to external or internal user requests via phone, chat, or email.

This is an on-site position located in Mt. Laurel, NJ. We are seeking to hire for the following shifts; 10am-6pm

Responsibilities:

Answering incoming calls, emails or messages from clients
Proving prompt, professional and accurate responses to inquires
Educating clients on company offerings
Investigating and troubleshooting client problems, concerns or complaints
Maintaining accurate client records and databases

Required Skills:

Ability to work in an inbound/outbound call center environment
Strong time management and organizational skills
Proficiency in M.S Office Suite
Excellent written, verbal and telephonic communication skills
Detailed oriented and able to manage multiple tasks or projects.

Education:

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits:

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
Employee referral bonus program

Additional Information:

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

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