Deskside Support Technician - Reston, United States - PROLIM GLOBAL CORPORATION

PROLIM GLOBAL CORPORATION

Verified Company

Reston, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Desk Side Support Staff

Location:
Reston, VA

Duration: 12 Months

Job Type:
Contract

Client:
Direct

Work Type:
Onsite

JOB DESCRIPTION:

This position will be based to Reston office for training until they are moved to the DC office in 2024 (prepping new office and continuing to support old DC office).
After the move to the DC office to support there will still be some travel for support in the Reston office location on an as needed basis.
The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Responsibilities:

Responsible for servicing incident and request tasks for deployed infrastructure services to endusers including moves, adds and changes.
Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
Follows the established technology standards, policies and support processes.
Helps establish and monitor metrics on service delivery and customer satisfaction.
Responsible for providing enduser support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
Supports Local Area Network and Wireless Network, etc.
Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
Manages and maintains local assets and configuration items in ServiceNow.
Perform moves, adds and changes.
Participate in special projects, as assigned.
Travel to offices/ job sites for short term project support
Provides proactive and timely support to executives and VIPs

Basic Qualifications:

Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
1+ years of experience providing enduser IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
1+ years of experience with incident and request management system like ServiceNow.
1+ years of experience supporting executives and VIPs.

Additional Information:

Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
Work within a local team environment, as well as the extended Corporate IS&T staff
Understanding of basic networking technologies and principles.
Must have the ability to work in a demanding environment, managing multiple priorities.
Ability to identify, plan, install and support offsite meetings and conferences, as needed.
Ability to lift 50 lbs.
A+ certification preferred

Job Types:
Full-time, Temp-to-hire

Pay:
$ $38.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Education:

Bachelor's (preferred)

Experience:

Desk Support Technician: 5 years (preferred)
- incident and request tasks for deployed infrastructur: 5 years (preferred)
- training, problem resolution, hardware, software,: 5 years (preferred)
- technology standards, policies and support processes: 5 years (preferred)