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    Customer Service Specialist - Shawnee, United States - ETNIA BARCELONA LLC

    ETNIA BARCELONA LLC
    ETNIA BARCELONA LLC Shawnee, United States

    3 weeks ago

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    Description

    **Customer Service Specialist (Alemn)**

    Barcelona En Etnia Barcelona en HQ necesitamos incorporar un/a AGENTE DE CUSTOMER SERVICE con nivel alto de **ALEMN** en el Departamento de Key Accounts.

    Atender todas las llamadas entrantes tanto de los clientes como de la red de ventas.

    Gestin de pedidos y garantas de grandes cuentas en Zona DACH (Austria, Alemania y Suiza) en coordinacin con los diferentes departamentos.

    Gestionar quejas y reclamaciones para ofrecer al cliente la mejor solucin en cada caso (facturacin, logstica, devoluciones).

    Solucionar las incidencias de transporte para cumplir con los plazos establecidos.

    Asistir a otros departamentos para asegurar la buena comunicacin con los representantes y clientes.

    Requisitos

    Grado superior en comercio y marketing o similar.

    Experiencia mnima previa de 2 aos trabajando en un departamento de Customer Service.

    Nivel alto de alemn y nivel alto de castellano.

    Nivel medio alto de Excel

    Valoraremos positivamente conocimientos de SAP.

    Buscamos una persona resolutiva, mtodica, con habilidades comunicativas, y acostumbrada a trabajar en entornos internacionales, con capacidad de trabajo en equipo y de adaptacin a entornos dinmicos.

    Te ofrecemos:

    Incorporacin a un grupo Internacional en pleno crecimiento.

    Integracin en un entorno de trabajo joven, dinmico, creativo.

    Posibilidades de crecimiento y desarrollo profesional.

    Salario competitivo y beneficios sociales.

    **Benefits**

    Villa Etnia Unique experiences Etnia Barcelona glasses for the team Well-being in the office



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