Practice Manager, Clinical Neurology - Boston, United States - Brigham & Women's Hospital(BWH)

Brigham & Women's Hospital(BWH)

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Practice Manager, Clinical Neurology
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GENERAL SUMMARY:

_**Under direction of designated manager and working in collaboration with the assigned Clinical Leaders (that may include Associate Chief(s), Division Chief(s), Clinical Director(s) or others) the Practice Manager is accountable for day-to-day clinical and administrative, operational, and supervisory functions of assigned division(s) or practice and the associated staff to manage the outpatient clinical and administrative activities.

S/he facilitates the daily clinic/practice operations with commitment to providing the highest quality care and service to patients in the ambulatory care setting.

Has budgetary implementation responsibility for all areas assigned, and responsible for direct management and supervision of clinical/administrative support staff.

Oversees the physician clinical practices, academic, and administrative needs of the assigned division(s) / practice, such as patient registration, scheduling, medical records management, revenue cycle, and directly assists with these functions as needed to support its well-functioning.

Performs administrative responsibilities such as planning and organizing the work of staff; coordinating and prioritizing workflow; and assisting in the development, implementation, and monitoring of appropriate policies and procedures.

Supports the organization's clinical and financial infrastructure by coordinating/facilitating interdisciplinary teams staff training, cross-training, and ongoing coaching, and performance evaluation to ensure service levels are identified, necessary resources are allocated for compliance, and responsibilities are clearly defined.

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MAJOR RESPONSIBILITIES:
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1.

Overall Division Administration:

Responsible for the onsite daily clinical operations of the assigned division(s)/practice.
Participates in planning and implementation of goals, programs and objectives, personnel, resources, and equipment, in collaboration with Clinical Leadership (that may include Associate Chief(s), Division Chief(s), Clinical Director(s) or others). Organizes, directs, and coordinates all operational and administrative processes.
Oversees the clinical and administrative operation of the division(s) and associated clinical practice and the operations of assigned hospital based clinical program(s)
Manages the relevant processes to ensure efficient functioning all required operational activities and tasks. Assesses operation deficiencies and designs and implements process improvement efforts to address them.
Tracks quality improvement initiatives and assist with the process of monitoring quality assurance and patient satisfaction.
Implement the approved business plans and annual goals for assigned areas of responsibility that identify strategies, objectives, timetables, expected outcomes and measures. Updates and reports out to the manager status of implementation plan including challenges and opportunities.
Represents the division(s)/ practice as directed with all levels of personnel both internal and external to the medical center as well as patients, visitors and staff. Interactions will involve complex and/or sensitive matters. Represents Division(s) at all required meetings.
Work with DON's leadership and teams to facilitate and effective and efficient division.
Integrates clinical research and formal teaching program activities for the Division (s) as appropriate.
Develops and implements appropriate systems, policies and procedures to ensure adherence to the mission and values established by the DON, BWH, and/or BWPO.
Recommends internal/external promotional and marketing activities for the Division(s)

2.

Human Resources Management:

Responsible for overall management of support staff FTEs involved in clinical and administrative activities for the assigned division(s), with emphasis on clinical effectiveness, efficiency, and patient/provider experience. Responsible for meeting service and customer service standards.
Organizes and oversees work schedules and assignment of work to meet operational demands of the division(s). Develops and implements procedures to ensure efficient processing and allocation of work related to physician practice/administrative support.
Performs the necessary hiring, orientation, performance evaluation, coaching, and as needed termination of staff for the division(s).
Complete weekly payroll, annual performance evaluations, and ensure mandatory HR screenings and trainings are completed in a timely manner for the designed division(s) staff.

3.

Clinical Practice Operations:

Responsible for developing, implementing, and supervising clinical practice processes and systems to foster high quality care and patient experience. Leads collaborative activities within the assigned division(s)/practice. Works closely with manager to put systems in place and provide ongoing evaluation.
Manages the processes to en