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    Customer Experience Support Coordinator - New Castle, United States - Corporate Interiors

    Corporate Interiors
    Corporate Interiors New Castle, United States

    3 weeks ago

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    Description


    The Customer Experience Support Coordinator provides administrative assistance to the Customer Experience Specialist staff and manages the daily office and showroom functions.

    This role also provides administrative support to the bid team and other departments, as needed.


    Essential Functions:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Office Management:
    Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

    Answers telephones, direct calls, co-manages chat and takes messages.

    Maintains and updates filing, inventory, mailing, and database systems - either manually or by using a computer.

    Opens, sorts, and routes incoming mail, answers correspondence, and prepares outgoing mail.

    Oversees supply ordering, inventory, and approval process for DE.

    Assists in document preparation.

    Works with Designated Designer to ensure that showroom furniture is presented in proper spots and areas are clean.

    Manages the Top Showroom Rules, reminding employees and reporting misuse to management, if necessary.

    Run inbound EDI (Electronic Data Interface) processing daily.

    Shipping of Small packages via UPS


    Customer Relations:
    Assists sales support in converting, purchasing, uploading and tracking orders; ordering samples; contacting vendors and produces reporting.

    Receives and reviews Vendor Acknowledgements for accuracy (verifies product description, pricing, ship date, etc.) and posts Vendor Acknowledgements in Hedberg

    Releases design job costing orders.

    Assist the Bid team with data entry

    Requirements

    High School Diploma

    Proficiency in software applications, like Microsoft Office Suite, and Adobe products.


    Ability to prioritize workflow to handle a diversity of tasks at once and meet deadlines with a high level of accuracy.

    Superior interpersonal and communication (written and oral) skills; expresses self clearly and professionally in both written and verbal form.

    Excellent problem solving, organizational, administrative, and critical thinking skills.

    Works as a team player to demonstrate enthusiasm, optimism, and persistence.

    Prior sales support / customer service experience preferred.

    About Us Corporate Interiors is a customer-focused organization specializing in workplace environments.

    From our foundation in 1985, our shape, progression and prosperity have been formed by listening to the marketplace and understanding the strategic direction of the clients we serve.

    Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments.

    This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture.

    Corporate Interiors offers industry leading benefits to eligible employees, including:

    Medical, Dental, and Vision Insurance

    Company Paid Life Insurance

    Company Paid Disability Insurance

    Paid Time Off

    Paid Holidays

    401(K) and Profit Sharing Plan

    And More Check out our benefits offerings on our careers page.

    EEO/AA Employer/Veteran/Disabled. If you require special assistance or an accommodation to apply due to a disability, please contact HR by email at -
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