- Professionally process incoming requests for support (telephone, video, email) independently, and in a timely manner
- Travel to customer sites for equipment inspection, start-up assistance, operator training, troubleshooting, and performing detailed diagnostic performance audits
- Preparing detailed reports following site visits
- Use software to model equipment performance and log customer calls
- Prepare quotations for spare and replacement parts
- Provide expertise to customer on equipment function and operation, troubleshooting, and performing maintenance
- Work in a team environment with estimators, engineers, drafters, and/or sales personnel to identify customer needs
- Handle Customer Complaints to identify corrective actions as well as perform Root Cause Analysis
- Keep, record, and maintain files from customer calls and site visits
- Care for diagnostic tools and equipment used during site visits
- Follow in-house paperwork, procedures, and systems as well as customer policies during site visits
- Observes safe work procedures and good housekeeping standards
- Other duties as assigned
- Must be able to obtain US Passport and TWIC as well as business visas to foreign countries as needed
- Excellent written and verbal communication skills.
- Ability to analyze a set of conditions, draw conclusions, and communicate these to customers.
- Self-motivated, and self-directed.
- Able to multi-task and prioritize customer needs.
- Experience with the following equipment is helpful but not required: steam ejectors, boilers, heat exchangers, steam turbines, surface condensers, liquid ring vacuum pumps, vacuum distillation columns.
- Working conditions are normal for an office environment and requires domestic and international travel. Work and travel may include evenings and weekends. Field service visits will require work in industrial environments that require the proper use of PPE including but not limited to petroleum refineries, chemical processing plants, agricultural product processing plants, power generation facilities, pharmaceutical companies, paper mills, and private, state and federal institutions. Site visits will involve transporting diagnostic tools, which may weigh up to 40 lbs, into and out of the facilities and care for them during travel.Work sites will include working from elevated platforms and using ladders and stairs to reach equipment installations.Training period will require work in an industrial environment and may involve off campus seminars and programs.
-
Service Engineer I
2 weeks ago
Graham Corporation Batavia, United StatesJob Duties: · Professionally process incoming requests for support (telephone, video, email) independently, and in a timely manner · Travel to customer sites for equipment inspection, start-up assistance, operator training, troubleshooting, and performing detailed diagnostic per ...
-
Field Services Engineer
4 days ago
Brightpath Associates LLC Rochester, United StatesJob Description · The Customer Service Engineer is part of our global customer service field team. Our world class field service team provides outstanding service and support to our customers world-wide. We earn our reputation by going above and beyond for them every day. Our ser ...
-
Customer Service Engineer/Field Service Engineer
3 weeks ago
QED TECHNOLOGIES INTERNATIONAL LLC Rochester, United StatesPlans and performs activities concerned with installing, training, operating, and maintaining equipment. Acts as an interface with QED customers to include providing remote support, on-site support, and provides training to our customers. Main Duties and Responsibilities include ...
-
DCS Field Service Engineer I
2 weeks ago
Honeywell Basom, United StatesJoin a team recognized for leadership, innovation and diversity · Honeywell's Field Service Engineers are responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturin ...
-
Field Service Engineer
2 days ago
Pivotal Solutions, Inc. Rochester, United StatesJob Description · Job DescriptionSummary · Plans and performs activities concerned with installing, training, operating, and maintaining equipment. Acts as an interface with our customers to include providing remote support, on-site support, and provides training to our customer ...
-
Engineering Services Specialist
3 weeks ago
US Main Brighton, United States: The Sr. Specialist will require a solid understanding of electronics and mechanical concepts. This position will also require participating in a team environment. Routinely interacts with design engineers, manufacturing staff, management and planning. Requires the application o ...
-
Global Sales Director
3 days ago
Graham Corporation and Subsidiaries Batavia, United StatesJob Title: Global Sales Director · Reports To: GM · FLSA Status & EEO Code: Exempt & Senior Level Official and Manager · Division/Department: GMH/Sales · Level of Work: IV · Position Summary: · The Global Sales Director is responsible for planning, directing and coordinatio ...
-
Associate Field Service Engineer
2 weeks ago
Elekta Westerville, United StatesAre you a current Elekta employee? · Please click here to apply through our internal career site Find Jobs - Elekta. · Want to join a team with a mission to improve and save lives? · We continually look for motivated and skilled individuals who are interested in supporting our ...
-
Associate Field Service Engineer
2 weeks ago
Elekta Westerville, United StatesAre you a current Elekta employee? · Please click here to apply through our internal career site Find Jobs - Elekta. · Want to join a team with a mission to improve and save lives? · We continually look for motivated and skilled individuals who are interested in supporting o ...
-
Apprentice Field Service Engineer
3 weeks ago
Rotork Rochester, United StatesJob Description · Job DescriptionJob Description · Role purpose · The apprentice Field Service Engineer role combines academic and on the job training over a four-year period. Over the four years the apprentice will complete courses within a maintenance and Operations Engineerin ...
-
Service Engineer
2 weeks ago
Gold Group Rochester, United StatesSector: · Client Delivery, Defence, Engineering · Type: · Permanent · Contact: · Nick Taylor · Job Published: · 5 days ago · £35,000 - £40,000 + additional benefits incl. 25 days holiday, share options, up to 14% pension and more · Brief · Service Engineer needed for a lead ...
-
Service Reliability Engineer I
1 week ago
Yahoo Holding Inc. Lockport, United StatesJob Duties: Support network up-time and health, including the monitoring, troubleshooting, and maintain of network hardware and software required to operate complex production networks; support network delivery, including the design, deployment, scaling, and evolution of complex ...
-
Global Sales Director
2 days ago
Graham Corporation and Subsidiaries Batavia, United StatesJob Title: Global Sales Director · Reports To: GM · FLSA Status & EEO Code: Exempt & Senior Level Official and Manager · Division/Department: GMH/Sales · Level of Work: IV · Position Summary: · The Global Sales Director is responsible for planning, directing and coordinatio ...
-
Project Engineer
2 weeks ago
Graham Corporation and Subsidiaries Batavia, United StatesJob Description · Job DescriptionDescription:Position Summary: This position is familiar with multiple product lines but may focus on one product line to develop product expertise and works independent with some supervision of work. Has successfully managed some medium specificat ...
-
Registered Nurse
2 days ago
Rochester Regional Health Batavia, United StatesHOW WE CARE FOR YOU · At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. · Lucrative Si ...
-
global sales director
2 weeks ago
Graham Corporation and Subsidiaries Batavia, United StatesJob Title: Global Sales Director · Reports To: GM · FLSA Status & EEO Code: Exempt & Senior Level Official and Manager · Division/Department: GMH/Sales · Level of Work: IV · Position Summary: · The Global Sales Director is responsible for planning, directing and coordinatio ...
-
Registered Nurse
6 days ago
Rochester Regional Health Batavia, United StatesHOW WE CARE FOR YOU · At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. · We care for your career while caring for the community. · Lucrative ...
-
Registered Nurse
2 days ago
Rochester Regional Health Batavia, United StatesHOW WE CARE FOR YOU · At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community. · No Weekends ...
-
Field Service Engineer
3 weeks ago
Ametek, Inc. Rochester, United StatesAmetek, Inc. · Field Service Engineer – Rochester NY · About Us: · At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve ...
-
Field Service Engineer
3 weeks ago
Ametek, Inc. Rochester, United StatesAmetek, Inc. · Job description: Field Service Engineer – Rochester NY · About Us: · At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; an ...
Service Engineer I - Batavia, United States - Graham Corporation
Description
Job Duties:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
