Bilingual Community Manager - Washington, United States - Jubilee Housing, Inc.

Description

Job Summary:
Bilingual Community Manager (CM) manages the daily operation of 165 units across three buildings. The community manager will collaborate with other Jubilee departmental team members on-going. The CM oversees leasing, maintenance, compliance with federal, state, and local housing laws, and all administration. The manager also supervises staff and is a regular presence at assigned properties.


Responsibilities:

• Manages a total of three properties, 165 units in the Mount Pleasant neighborhood
• Reports to the Senior Community Manager (SCM) on all operational items
• Oversees and coordinate the daytoday operations of at least one property, including site management, administrative and maintenance functions
• Manages peoplerelated functions including hiring, training, supervising, rewarding, and evaluating staff
• Oversees and manages rent collection and addresses delinquent rents within policy guidelines
• Performs move in/move out inspections.
• Prepares apartment leases and lease renewal documents, income certification and rent registration. Uses expertise to ensure certifications are in accordance with IRS
• Section 4
• Ensures recertification requirements are met and reports are prepared on time, including subsidy billing to contract administrators.
• Assists staff members in maintaining rent rolls, reconciling resident accounts and preparing vacancy reports
• Monitors and coordinates timely apartment turnover procedures
• Monitor & manage to ensure bank deposits are made daily by designated team members
• Manages and coordinate preparation and delivery of all correspondence to residents (rent changes, terminations, etc.)
• Regularly monitor & manage the process of completed purchase orders and invoices for payment to accounting
• Monitor and review the wait list with occupancy and compliance to assure accuracy and delivery of deadlines
• Oversees and prepares the annual rental division operating budgets for all assigned properties
• Reviews budgets and financial reports periodically with Director of Property Management
• Proactively works to ensure budget and expense control. Performs within budget and purchasing guidelines.
• Prepares written reports of division operations monthly, and additionally as necessary
• Investigates and resolves resident complaints
• Maintains positive relationships with residents, including initiating ongoing communication and actively participating in quarterly resident meetings
• Alerts appropriate team members and escalates tenants or maintenance problems when necessary
• Supervises and oversee the facility PM regarding the janitorial and maintenance staff to ensure curb appeal, completion of work orders, unit turnover, and completion of grounds and building maintenance in a timely manner
• Conducts site inspections of grounds, common areas and apartments
• Prepares bids, reviews proposals and makes recommendations for contract work, including janitorial, landscaping and snow removal, trash service, and concessions
• Assists the Relocation Manager with relocation of tenants during planned renovations
• Ensure all government guidelines and compliance (Home & Tax Credit) requirements are met and appropriate records are maintained.
• Maintains current knowledge of federal, state, and local housing authority regulations and requirements applicable to property management
• Responsive to requests for information
• Conducts annual performance evaluations for staff
• Participate with the hiring process of new employees
• Performs other duties as assigned
• The Community Manager will work in Washington, DC, currently consisting of properties located in the Columbia Heights neighborhood. Able to remain in a stationary (standing and seated) position more than half the time
• May need to move about the office(s) less than half the time
• Able to walk multiple sites daily, weekly and monthly
• Able to operate a motor vehicle. Possess a driver's license and personal car insurance.
• May need to kneel, crawl, or crouch down less than half the time
• Must be able to regularly maneuver (lift, move, carry, slide, etc pounds
• Able to operate equipment/machinery that requires the constant use of hands/fingers/wrists (ex

's:

typing, filing, etc.) more than half the time

• Able to spend more than half the time viewing computer monitors
• This role is exposed to hazardous chemicals and materials, outdoor weather conditions, and nonclimatecontrolled workspace (s) less than half the time
• This role must be able to identify and distinguish between colors less than half the time

Skills:

• Advanced oral and written communication and public relations skills
• Proficient with Microsoft Office suite including Outlook, Word, Excel and property management software (RealPage Software)
• Knowledge of and experience in property management, real estate and finance (building and maintaining a budget; coding and submitting invoices; preparing cash deposits)
• Able