Porter - Maison de la Luz - New Orleans, LA, US

Maison de la Luz is seeking a part-time Porter · Guest house, Maison de la Luz, is one of New Orleans' newest small luxury hotels. Located in the Warehouse District, our historic property is a private sanctuary with 67 resplendent suites feeling much more residential and intimate ...

Job description

Maison de la Luz is seeking a part-time Porter

Guest house, Maison de la Luz, is one of New Orleans' newest small luxury hotels. Located in the Warehouse District, our historic property is a private sanctuary with 67 resplendent suites feeling much more residential and intimate. It occupies a six-story building built in 1908 as a city hall annex. Atelier Ace partnered with Pamela Shamshiri of L.A.-based Studio Shamshiri to design a distinctive new guest house featuring high-finish details including colorful marble floors, French wallpaper, luxury bedding and toiletries. Maison de la Luz is supported by exceptional service and care from our compassionate and discreet staff.

We are seeking motivated, eager, experienced staff to join our focused team. Applicants must have relevant experience, a sense of urgency, and a great attitude. Please submit an application and upload your resume along with a brief letter of intent stating why you'd be a good fit for Maison de la Luz. 

SUMMARY

The porter is responsible for assisting guests with luggage, escorting guests to rooms and giving property and room orientations, storing and retrieving luggage, delivering packages and other items in the property, providing directions and maintaining property entrance and lobby. The porter works closely with the Front Desk staff to coordinate assistance to guests. 

CORE FOCUS & ESSENTIAL RESPONSIBILITIES:

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. 

• Open doors and assist guests/visitors entering and leaving property. 
• Assist with luggage storage and retrieval. 
• Transport guest luggage to and from guest rooms and/or designated bell area. 
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. 
• Supply guests with directions. 
• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. 
• Dispatch bell staff or valet staff as needed. 
• Communicate parking procedures to guests/visitors. 
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. 
• Develop and maintain positive working relationships with others.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Other duties as assigned.
  
  

ESSENTIAL QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Ensure uniform and personal appearance are clean and professional. 
• Maintain confidentiality of proprietary information; protect company assets.
• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Strong interpersonal and problem solving abilities, highly responsible & reliable.
• Have superb time management skills.
• Prioritize and organize work assignments, have timely follow up with execution. 
• Ability to support all co-workers to reach a common goal and treat them with dignity and respect
• Maintain complete knowledge of all hotel services/features and hours of operation. 
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Comply with quality assurance expectations and standards. 
• Must be able to maintain a flexible work schedule. 
• Ability to comply with physical demands as outlined below.

REQUIRED EDUCATION and/or EXPERIENCE

Individual should be high school graduate and/or any have combination of experiences that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

• Ability to understand guests' service needs & requests.
• Ability to acknowledge guests' requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). 
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues. 

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical aspects include but are not limited to the following:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog). 
• Read and visually verify information in a variety of formats (e. g., small print). 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps.Move up and down stairs and/or service ramps. 
• Welcome and acknowledge all guests according to company standards. 
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.