Franchise Business Leader - Phoenix, United States - The HoneyBaked Ham Company

Description

With more than 65 years in business, we're still deeply committed to Making Meals Memorable.

We're the home of the world's greatest ham, and the secret to our success isn't a secret at all-it's our people.

We're a high-performance team committed to being authentic in everything we do and to living our Values in full view of the community we serve.

NOTE:

We prefer that the role be based in Phoenix, AZ or Denver, CO but are also open to considering Salt Lake City, UT and Las Vegas, NV.

WHAT THIS ROLE DOES

• Ensures adherence to the Vision, Mission, and Values of the HoneyBaked brand in all franchisee stores and among all Franchise Owners and Franchise Store Teams
• Develops and nurtures trusting and mutually beneficial business relationships with franchisees
• Ensures operational, food safety, marketing, and customer experience brand standard adherence
• Supports additional franchise development area planning and the new store opening process
• Trains, coaches, and supports new and current franchise owners to execute the New Store Opening Roadmap to ensure successful new store openings and sustained sales growth
• Conducts a comprehensive annual business review of the franchisee's operational and financial performance, as well as, semiannual Operations Excellence Review (OER)
• Communicates opportunities, performance gaps, and areas of influence to the Director, Franchise Operations and Senior Vice President, Franchise Operations
• Ensures Voice of the Customer Program is trained and executed to ensure a consistent and highly satisfying customer experience intended to build sales and brand loyalty
• Leverages Limited-TimeOnly (LTO) and Holiday promotions to increase market share, build sales, and grow transactions as key drivers of a profitable business model
• Is uncompromising in the execution of local and national food safety and health standards, as well as, strict compliance to the brands Food Safety and Pest Management Programs
• Ensures the brand's marketing calendar is executed flawlessly through completion of instore visits, Checks for Excellence, and consistent coaching and communications
• Trains and coaches Franchise Owners, Operators, and Store Managers to utilize HoneyBaked food, labor, and controllable expenses systems to effectively manage costs
• Provides consultation and expertise to improve margins, operational efficiencies, and profits
• Serves as a rolemodel and leaderled example of fostering and inspiring a Growth-Mindset
• Responsible for achieving sales and profit goals; utilizes available reports to identify opportunities and ensures that correct operational procedures are followed at all times
• Builds capability and working expertise to provide problem solving and planning solutions
• Maintains storelevel compliance to Federal, State, and Local Laws

WHAT WE THINK YOU'LL NEED

Bachelor's degree preferred with 5+ years of extensive multi-unit franchise leadership and operational roles preferably within the retail or restaurant industry with a demonstrated record of excellent customer service and quality standards.

Along with operational expertise, the role requires strong business acumen, computer skills (particularly in Word and Excel), excellent communication skills across the board along and excellent interpersonal skills.

The nature of this role really demands top notch organizational and planning skills along with strong analytical and problem-solving skills.

Success in this role looks like:

• An understanding of P&L statements, budgeting and controllable costs
• Strong analytical skills, including proven ability to develop, manage, and interpret metrics
• Intermediate computer skills, particularly in Word, Excel, SharePoint, PowerPoint
• Excellent communication skills, both written and verbal
• An energetic and positive outlook, proactive selfstarter, driven to get things done and does the right thing for the business
• Unparalleled leadership behaviors; providing coaching, developing the team, driving culture, time management, executing tasks and achieving results through others, problem solving and communication
• Demonstrated ability to prioritize, multitask, meet deadlines, and provide the resolution quickly and efficiently; ability to recognize opportunities and assess risks before they become trends
• Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to franchisee leadership groups and owners
• Highly organized, proper planning, time management, and prioritization with the ability to multi

- task and handle competing priorities with deadlines

• Personal flexibility and comfort in managing change with little notice

WHAT ELSE? TRAVEL
The role requires about 75% travel (via car or air) and typically involves overnight stays, so you must have a valid driver's license in the state of residence, keep a good driving record and maintain a specified minimum level of automobi