- Competitive compensation
- Comprehensive benefits including medical, dental, vision, life insurance, FSA & HRA
- 401(k) with company match
- Generous time off including 9 paid holidays, PTO, and Volunteer Time Off
- Ongoing professional development opportunities
- Career growth within a fast-growing and supportive organization
- Design structured onboarding programs for all roles across the organization
- Build role-based learning paths and career progression training programs
- Develop curriculum that supports both sales and operational roles
- Identify performance gaps and implement targeted learning solutions
- Align training initiatives with company goals and performance metrics
- Deliver engaging live and virtual training sessions
- Coach managers on reinforcing new skills and performance expectations
- Support team leaders with department-specific training initiatives
- Conduct reinforcement sessions and follow-up learning activities to drive retention
- Support new systems, initiatives, and workflow changes through structured training plans
- Translate operational processes into clear, teachable standards
- Develop communication materials, adoption plans, and accountability tools
- Monitor adoption and adjust training strategies to improve outcomes
- Create and maintain training materials, guides, playbooks, and workshops
- Ensure standardized documentation across departments
- Keep training content updated, relevant, and accessible
- Manage version control and centralize resources within the learning platform
- Track engagement, completion rates, and training effectiveness metrics
- 3–7+ years of experience in training, enablement, learning & development, or performance improvement
- Experience designing curriculum and facilitating training programs
- Strong project management and organizational skills
- Experience supporting process implementation or change initiatives
- Excellent presentation, communication, and coaching abilities
- Ability to collaborate cross-functionally with leadership and departments
- Background in service-based organizations preferred
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Training and Development Manager - Marlborough - City Wide Facility Solutions Boston
6 hours ago
Description
Training & Development Manager
City Wide Facility Solutions – Boston
At City Wide Facility Solutions – Boston, we specialize in managed facility services for commercial properties across Central and Eastern Massachusetts. Our team is committed to delivering exceptional service by connecting our clients with qualified vendors and providing seamless service management. As we continue to grow, we are seeking a Training & Development Manager to help build, develop, and empower our team through structured learning and performance-driven training initiatives.
As the Training & Development Manager, you will design, implement, and sustain company-wide learning programs with a strong emphasis on driving sales performance, operational excellence, and organizational growth. This role partners closely with Sales, Operations, Administration, and HR leadership to ensure employees have the skills, tools, and resources needed to succeed.
You will own the full learning lifecycle—from needs assessment and program development to facilitation, reinforcement, and measurement—while overseeing the company's training content library and learning platform. Your work will directly impact employee performance, process adoption, and overall organizational effectiveness.
Why Work with City Wide?
Key Responsibilities
Training Strategy & Program Development
Facilitation & Coaching
Process Rollout & Change Management
Content & Knowledge Management
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