Patient Services Representative - Fort Wayne, United States - Bowen Center

Bowen Center

Verified Company

Fort Wayne, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Patient Services Representative provides customer service support to both internal and external customers.

Duties include working directly with patients to assist with the admission and services process, review insurance eligibility and financial responsibilities and schedule appointments.

This position will have cash handling responsibilities and will also assist clinical staff with their schedules and complete other tasks that contribute to the day to day functions of the department.

Greet, educate and instruct patients through admission and services process
Verify patient information and check in patients for scheduled appointments
Notify patient of insurance benefits and financial responsibilities
Answer telephone and direct calls appropriately
Schedule patient appointments
Manage clinical schedules and assist clinical staff as needed
Monitor account balances, payment plans, and collection reports
Crosstrain with county client services staff and help cover county offices when requested
Preform cash handling responsibilities and daily reconciliation of cash drawer
Other duties as assigned

Qualifications:

Education: High School Diploma or GED
Certificate or

Professional License:
No certificates or professional license required

Experience: Minimum of one (1) year in an office capacity preferred; customer service experience in a healthcare setting desired
Valid driver's license and active liability insurance
Satisfactory results from criminal background check

As an agency that works with a vulnerable demographic of individuals, we require extensive pre-employment background checks that aide in fulfilling our mission to protect our patients, keeping them safe from abuse and harm, by hiring quality and trustworthy staff.

Education:
Required