Vendor Engagement Manager - Chicago, United States - NielsenIQ

NielsenIQ

Verified Company

Chicago, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description
REFID95798- Establish and maintain a close relationship with Vendors and act as the primary point of contact between Vendor and NielsenIQ

Ensure vendor keeps contractual obligations and take corrective action if not
Drive future innovation conversation with vendors to fully leverage vendor's expertise in consumer engagement, technology and data management
Work with vendors to develop, monitor, maintain, and prioritize project plans for vendorside enhancements and/or issue resolution, keeping key NIQ stakeholders (crossfunctional work team and management) informed on all vendorrelated topics (progress against enhancement, data delays, etc)
Facilitate internal NIQ stakeholder conversation that are necessary to answer vendor questions or determine the appropriate guidance to provide to vendor
Be a core member of the US Panel crossfunctional team to drive any vendor conversations, conduct data quality checks, and other preonboarding activities.
Ensure that NIQ has comprehensive and up to date documentation of everything related to vendor data collection and panelist engagement, Identify and document best practices across vendors, drive future improvement ideas
Handle vendor related purchase order, payment, billing concerns, contract extensions
For new vendors: support the Vendor accreditation process with Data Science, Technology and Operations. Work with the local Ops team or Program managers to finalize onboarding plans for Vendors linked to Consumer Intelligence coverage expansion or revenue or new product offerings. Ensure the onboarding of the Vendor according to the requirements provided by Data Science and Panel Product Leader in a timely manner and with the quality expected.
Manage BAU panel management processes per contractual requirements:
including but not limited to panel size control, volume of trips by retailer by period, panel rotation rate control, level of engagement, etc.
Delivery data tracking: ontime delivery from the vendor on an agreed frequency (daily basis)
Monitor vendor's technology for data collection and panel management (e.g. mobile app, panelist communication, social media) to manage risks related to data quality, fraud, legal & privacy governance and brand reputation.
Oversees the management of the incentive payments and the review of the detailed input for the creation of PO's, invoices, and payment processing
In BAU operations, review KPIs with DSci and drive conversations with Vendors for KPI improvements wherever needed.

Qualifications

Bachelor's Degree or technical institute degree/certificate or equivalent work experience
5 + years of relevant professional work experience
Panel operations and data collection experience preferred
Technology exposure, techsavvy (desirable)
Excellent communication skills.
Strong negotiation skills.
Advance Level of English
Strong technical knowledge and business interpretation of data
Program management skills (Desired Lean Six Sigma Green Belt (LSS GB) Certified

Additional Information

Our Benefits

Flexible working environment
Comprehensive health insurance
Life assurance
Pension plan
Volunteer time off
LinkedIn Learning
Employee-AssistanceProgram (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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