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Post Resettlement Case Aide - Rochester, United States - Catholic Charities Family & Community Services
Description
Job DetailsJob Location87 North Clinton AveJob Title:
Post Resettlement Program Case AidDepartment: Refugee & Immigration ServicesReports to: Post Resettlement Program ManagerFLSA Status: Non-ExemptWC Code: EEOC Code:
Grade Level:
General DescriptionUnder general supervision from the Post Resettlement Program Manager, the Post Resettlement Program Case Aid provides case management support services for refugee clients.
Working in concert with agency staff, volunteers and external partners, the case aid ensures that cases receive required services in compliance with funder requirements as well as CCFCS case management principles.
The case aid effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.
Essential Duties and ResponsibilitiesIn close coordination with the post resettlement program team members assists in the post resettlement program to ensures a timely provision of all required services per the standards and requirements outlined by funders and other governing bodies.
Participates in preparing friends & relatives of cases to assist in the delivery of services and material goods. Helps with airport reception services if necessary. Providing interpretation and transportation support as needed.Assists with coordinating basic needs requirements - food, clothing, home furnishings and personal items.
Takes part in conducting intake, orientation, and assessment of clients.
Facilitates and coordinates clients' access to identified services providers in the fields of health, education, public benefits, employment, and other community resources.
Helps with documenting services in client case logs and maintaining individual case files in accordance with funder and agency requirements.
Adheres to agency case management principles and funder service delivery philosophy. Participates in program, departmental, and agency initiatives aimed at quality improvement and routine program maintenance. Attends regular inter-departmental and other agency staff supervisory and informational meetings and trainings.Assists program management and other staff in preparation of routine reports and in the completion of various program related administrative tasks including case file reviews and audits.
Participates in strategic planning, program improvement work groups, client/stakeholder satisfaction surveys, peer review and other activities as requested by supervisor.
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan.Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and DiverseOther duties as assigned.
Note:
The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
QualificationsQualificationsEducation:
High School Diploma or Associate's degree. Bachelor's Degree in Social Work, Human Services, or related field would be preferred. Equivalent combination of education and experience will be considered.
Credentials:
Valid and clean NYS Driver's License and use of a registered and reliable vehicle
Experience:
Some experience in the Human Services field and/or case management experience would be preferred. Experience working with volunteers, refugees, and local service providers is a plus. Ability to speak other languages in addition to English is also desired.
Physical Demands/Work Environment:
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.The noise level in the work environment is usually quiet.
Compliance:
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.
All duties must be performed in accordance with CCFCS's corporate compliance & ethics program.EMPLOYER'S DISCLAIMER:
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job- related instructions and to perform any other job-related duties requested by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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