System Administrator - Michigan, United States - Venteon

Venteon Michigan, United States

4 weeks ago

Description

Our client is looking for SYSTEMS ADMINISTRATOR located in Metro Detroit (100% REMOTE)

SUMMARY

Ensures the integrity and availability of systems and enterprise infrastructure by daily monitoring and maintenance of applications and systems, including Active Directory, Imaging, E-mail, Thunderhead, Guidewire, and Peoplesoft.

ESSENTIAL DUTIES & RESPONSIBILITIES

Installing, updating, configuring, and monitoring applications/systems in collaboration with IT teams.
Investigating and resolving software and hardware issues using problem management procedures.
Coordinating scheduled maintenance and unscheduled outages.
Generating standard statistical reports and creating application documentation as needed.
Providing timely problem resolution in line with customer expectations and procedural guidelines.
Offering support to peers during problem resolution, including after-hours assistance.
Leading crisis calls and communicating updates to users, supervisors, and management.
Acting as a liaison between IT and business units for assigned applications/systems.
Providing technical direction and basic training to business units as necessary.
Ensuring application licensing compliance and coordinating licensing programs with vendors.
Developing and maintaining defined processes for application support.
Serving as a contributing member or leader of project teams to achieve project goals.

EDUCATION & EXPERIENCE:

Bachelor's degree or four to six years of relevant experience; equivalent combination of education and experience
may be considered.
OnBase Document Imaging experience is highly preferred
Privilege Access Management solutions are highly preferred

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