- Research and resolve escalated inquiries and complaints involving branch banking products and services and/or consumer/retail credit cards and/or business banking or lending products.
- Handle a pipeline of escalated complaints within ECMO (Enterprise Complaints Management Office) SAGE (Stakeholder, Agency, Government, Executive) involving complaints escalated through regulatory and government agencies and Wells Fargo executives/Board of Directors.
- Determine appropriate course of action by conducting investigative steps to identify the issues, research product information, and process complex or corrective transactions online.
- Review escalated inquiries and complaints that require special handling and ensure resolution or negotiation of sensitive and time critical matters. Providing the appropriate resolution will require the employee to write letters and communicate via phone calls with customers and stakeholders.
- Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of investigative steps to identify and resolve issues, terms, conditions, and contracts to ensure the process and documentation are in compliance with internal company requirements, insurer guidelines, investor requirements or government regulations.
- Provide information to the management committee members, agencies, or business leaders related to the escalated inquiries and complaints.
- 6+ months of Customer Contact within a Financial Services Environment, Financial Services Operations, Underwriting, and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 6+ months of experience handling customer complaints
- Product knowledge in the area of branch banking products and services and/or consumer/retail credit cards and/or business banking or lending products
- 6+ months of branch banking products and services and/or consumer/retail credit cards and/or business banking or lending products experience
- Advanced communication skills (written and verbal)
- Experience resolving and working through escalated and complex issues
- Experience managing complaints effectively and professionally
- Client service focus with the ability to listen to and identify customer needs
- Ability to recommend solutions to customer needs and take the necessary steps to problem solve
- Ability to think critically and think outside the box to come up with creative solutions to complex issues
- Strong research skills and background
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Strong analytical skills with high attention to detail and accuracy to ensure adherence to compliance standards
- Strong organizational and multi-tasking skills
- Strong time management skills with the ability to manage varied caseloads in a fast-paced environment
- Ability to maintain a pipeline of cases and accurately prioritize
- Job posting may come down early due to volume of applicants.
-
Escalations Associate
2 weeks ago
Wells Fargo West Des Moines, United StatesResearch and resolve escalated inquiries and complaints including review of in process, closed, or cancelled single loan or credit exceptions, applications, claims, files or online transactions. Determine appropriate course of action by conducting in Escalations, Associate, Escal ...
-
Escalations Associate
3 weeks ago
Wells Fargo & Company WEST DES MOINES, United StatesResearch and resolve escalated inquiries and complaints involving branch banking products and services and/or consumer/retail credit cards and/or business banking or lending products. Handle a pipeline of escalated complaints within ECMO (Enterprise Escalations, Associate, Escala ...
-
Escalations Associate
1 week ago
Wells Fargo West Des Moines, United StatesResearch and resolve escalated inquiries and complaints including review of in process, closed, or cancelled single loan or credit exceptions, applications, claims, files or online transactions. Determine appropriate course of action by conducting in Escalations, Associate, Escal ...
-
Full Time Stock
1 week ago
Von Maur West Des Moines, United States Full timeVon Maur - JobID: 32658 [Room Attendant / Cleaner] As a Stock & Housekeeping Associate at Von Maur, you'll: Vacuum assigned portion of carpeted areas daily; Clean and restock rest rooms daily; Clean entrances, escalators, employee lounges, locker room and restrooms daily; Collect ...
-
Manager - Systems & Network Administrator
1 week ago
Merchants Bonding Company West Des Moines, United StatesBUILD YOUR CAREER AT MERCHANTS · Are you a determined individual and creative problem-solver looking to join a collaborative team? We value communication and purpose-driven work, so we are excited to find someone like you who thrives in an environment where they can make a real i ...
-
Claims Specialist
3 weeks ago
EquiTrust West Des Moines, United StatesThe Claims Specialist works collaboratively with team members, as well as independently, to accomplish their daily tasks and duties, with the ultimate goal of providing excellent customer service. This individual supports claims processing by examining beneficiary designations an ...
-
Claims Specialist
3 weeks ago
EquiTrust Life Insurance Company West Des Moines, United StatesThe Claims Specialist works collaboratively with team members, as well as independently, to accomplish their daily tasks and duties, with the ultimate goal of providing excellent customer service. This individual supports claims processing by examining beneficiary designations an ...
-
Wells Fargo West Des Moines, United StatesAbout this role: · Wells Fargo is seeking a Senior Control Management Specialist to join our Corporate and Investment Banking (CIB) Evidence Based Control Evaluation (EBCE) Control organization. The Front-Line Evidence Based Control Evaluation team is tasked with evaluating wheth ...
-
Climate Modeling
3 weeks ago
Wells Fargo West Des Moines, United StatesAbout this role: · Wells Fargo is seeking an experienced Climate Modeling & Analytics - Senior Lead Data Science Consultant within Data Management & Insight . · In this role, you will: · Lead qualitative model and advanced analytic solutions builds requiring vision, creativity, i ...
-
workplace ambassador program manager
1 week ago
Compass Group West Des Moines, United StatesWORKPLACE AMBASSADOR PROGRAM MANAGERClick Here to Apply OnlineJob Description Flik Hospitality Group Salary:$78000 / yearOther Forms of Compensation: 10% bonusWhat makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the t ...
-
conference services manager
1 week ago
Compass Group West Des Moines, United StatesCONFERENCE SERVICES MANAGERClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $59500 / year What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We ...
-
Manager - Systems & Network Administrator
21 hours ago
Merchants Bonding Company West Des Moines, United StatesBUILD YOUR CAREER AT MERCHANTS · Are you a determined individual and creative problem-solver looking to join a collaborative team? We value communication and purpose-driven work, so we are excited to find someone like you who thrives in an environment where they can make a real ...
-
Manager - Systems & Network Administrator
1 week ago
Merchants Bonding Company West Des Moines, United StatesBUILD YOUR CAREER AT MERCHANTS · Are you a determined individual and creative problem-solver looking to join a collaborative team? We value communication and purpose-driven work, so we are excited to find someone like you who thrives in an environment where they can make a real ...
-
Senior Lead Credit Risk Officer
6 days ago
Wells Fargo West Des Moines, United StatesAbout this role: · Wells Fargo Personal Lending CRO Loss Forecasting and Analytics group is seeking an experienced Senior Lead Credit Risk Officer to lead Risk Appetite Analytics. Qualified candidates must have excellent communication skills, high degree of initiative, strong par ...
-
Senior Lead Credit Risk Officer
1 week ago
Wells Fargo West Des Moines, United StatesAbout this role: · Wells Fargo Personal Lending CRO Loss Forecasting and Analytics group is seeking an experienced Senior Lead Credit Risk Officer to lead Risk Appetite Analytics. Qualified candidates must have excellent communication skills, high degree of initiative, strong par ...
-
Control Management Specialist
2 weeks ago
Wells Fargo West Des Moines, United StatesWhy Wells Fargo: · Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Compa ...
-
Total Care Resolution Specialist, Business
2 weeks ago
Mediacom Communications West Des Moines, United StatesPosition: Total Care Resolution Specialist, Business · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cit ...
-
Total Care Resolution Specialist, Business
6 days ago
MediaCom West Des Moines, United StatesTotal Care Resolution Specialist, Business · Job Posting Location West Des Moines, IA · Working Hours Mon - Fri 7:30am - 4:30pm · Apply Now ) · Position: Total Care Resolution Specialist, Business · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast pre ...
-
Security Operations Center
5 days ago
Heartland Business Systems Inc West Des Moines, United StatesJob Type · Full-time · Description · Position Summary: · A Security Operations Center (SOC) Analyst II provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many indu ...
-
IT Deskside Support Lead
1 week ago
DMOS West Des Moines, United StatesAre you seeking the next step in your IT support career? Des Moines Orthopaedics Surgeons, P.C. (DMOS) is seeking an experienced self-motivated IT support technician individual to join our growing team. You will provide IT support to end-users within DMOS. This individual will be ...
escalations associate - West Des Moines, IA, United States - Wells Fargo
Description
Why Wells Fargo:
This is where your true career begins.
We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace to grow your career in the U.S.
At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.
About this role:
Wells Fargo is seeking an Escalations Associate
In this role, you will:
Required Qualifications, US:
Desired Qualifications:
Job Expectations:
Hybrid schedule 1 week office / 1 week home
@RWF22
Posting End Date:
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.