IT Helpdesk Administrator - Middle River, United States - CDS Logistics

CDS Logistics
CDS Logistics
Verified Company
Middle River, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

IT Helpdesk Administrator

Title:
IT Helpdesk Administrator


Department:
Information Technology


Position:
Full Time


Exempt Status:
Non-Exempt Hourly


About CDS Logistics:
At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances.

We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations.

Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers' expectations.

We are not perfect, but we try to be.

We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own.

We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.


Our Mission:
_"Creating Customers by Servicing Customers"_


Our Guiding Principles:


  • Respect for others
  • Can do attitude
  • Solve customer concerns immediately
  • Treat customer's orders like they are our own
  • Culture of continuous improvement

About the Job


CDS Logistics is seeking a dynamic professional to join our team as an IT Helpdesk Administrator in the Corporate Headquarters located in Baltimore, MD.

As an IT Helpdesk Administrator with CDS Logistics you will ensure the smooth operation of the company's IT systems by being the first point of contact with our customers, initial trouble shooting, asset management, and special projects as assigned.

The primary goal of an IT Helpdesk Administrator is to uphold the seamless functioning of the organization's IT infrastructure, ensuring mínimal disruptions, maximal productivity, and alignment with overarching business objectives and to ensure we are driving business results to meet our organizational objectives, mission, vision, and values always ensuring operational excellence.


Successful applicant will be able to:

  • Interact professionally with other employees, customers, and suppliers.
  • Perform quality work within deadlines with or without direct supervision.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating Work efforts with other employees and organizations.

Essential Job Functions

  • Answering IT Helpdesk phone calls
  • Assign support requests in a timely manner to the appropriate team member.
  • Documenting and analyzing technical issues and customer interactions.
  • Work with IT Trainer to develop end user training based on frequent issue and common problems.
  • Provide support for CDS' barcoding software (PC and Handheld) and hardware (scanners and label printers) for our network.
  • Assist end users with level I support tickets, which includes, but is not limited to: Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook) issues and questions, copier/fax machine issues, multiline phone system issues, and additional varied client requests.
  • Install & Configure Virtual Private Network (VPN) software on external user's computers.
  • Research and identify issues and process failures for daily customer ASN and EDI, automated data transmittals.
  • Completion of daily reports and tasks.

Qualifications

  • Minimum of an AA degree in computerrelated field.
  • Strong customer service skills.
  • Excellent communication skills; verbal, written and listening.
  • Excellent attention to detail.
  • Strong organizational skills to handle multiple streams of information.
  • Analytical and resourceful handson problem solver
  • Experience using MS Office Products (Outlook, Word, Excel, PowerPoint)
  • Must work well in a team environment and also work on solo projects.
  • Must be available for occasional overtime or weekend hours.

Preferred Qualifications

  • Strong MS

Excel Skills:
VLookup function, IF function, filtering and creation of Pivot Tables

  • Certification in one of the following areas; Microsoft, A+, Network +
  • Experience Supporting Android Devices

Supervisory Responsibility
There is no supervisory responsibility required in this position.


Competencies

  • Ability to troubleshoot and resolve IT issues related to hardware, software, and network systems.
  • Strong interpersonal skills to effectively communicate with internal and external users
  • Capacity to analyze complex IT problems and develop effective solutions in a timely manner.
  • Ability to manage assets, track inventory, and ensure accuracy in all aspects of IT support.
  • Capability to work effectively as part of a team, contributing to group goals and sharing knowledge and expertise.
  • Ability to manage multiple tasks and priorities efficiently, ensuring deadlines are met and tasks are completed effectively.
  • Flexibility to adapt to changing technologies and work environments, staying current with IT trends and developments.
  • W
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