Tech Support Specialist - Pewaukee, United States - Optum

Optum

Verified Company

Pewaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Come make an impact on the communities we serve as we help advance health equity on a global scale.

Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and
your life's best work.

SM**
Primary Responsibilities:

Supports the managed workstation environment
Provides hardware and software support services to enable business productivity on user devices
Provides enduser training assistance where required
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines
Effectively manages work; understands and meets Service-Level Agreement (SLA) requirements (personal, team, and department's work queue) through the utilization of a ticketing process
May be part of 24x7 rotation
Accounts for and maintains an accurate desktop and Personal Computer (PC) software related inventory
Provides effective communication of ongoing activity related to service requests and incidents
Follows established Knowledge Based Articles (KBAs), processes, and procedures
Utilizes excellent customer service skills and exceeds customer's expectations
Preserves and grows knowledge of Desktop Support procedures, products, and services
Performs other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
2+ years of experience as a Tech Support Specialist

Soft Skills:

Critical thinking skills and decisive judgment
Must be able to work in a stressful environment and take appropriate action
Excellent organizational, interpersonal, verbal, written and communication skills
Knowledge of asset management software and/or inventorytracking systems
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

RPO #RED