Customer Success Manager - Newton - JEG Search LLC

    JEG Search LLC
    JEG Search LLC Newton

    4 hours ago

    $70,000 - $130,000 (USD) per year *
    Description

    Summary:

    Our client is a SaaS leader in Payments, Cashless Transactions, Self-Service, Unattended Retail and Vending.

    A Customer Success Manager (CSM) is a product expert who supports SaaS customers as they transition from sales prospects to active users.

    Your Key Responsibilities Will Include:

    Revenue retention, timely response to customers, and training education and support of the customers

    The ideal candidate is

    • Happy to engage with customers both proactively and reactively, and maintain friendly and productive relationships with them
    • Willing and able to enter a long-term learning process of our product – probably as at least 2 years to be regarded as "competent" in a complex and large system
    • Be systems literate, and "data literate" ie capable and confident of understanding the data driven rules of our product. Comfortable; with Excel data table checking and manipulation
    • Work from the office im Newton, MA days / week normal business hours

    Required


    • Experience supporting SaaS, technology-enabled products, or B2B services.


    • 1-7 years of experience in Customer Success, Account Management, Sales Support, Client Services, or a related customer-facing role.


    • Ability to manage multiple accounts and priorities in a fast-paced environment.


    • Comfortable working cross-functionally with sales and internal teams.


    • Exposure to CRM platforms (e.g., Salesforce, HubSpot) and customer success tools.


    • Interest in consultative selling, customer enablement, or revenue expansion.


    • Experience conducting basic product demos or customer training sessions.


    • Strong written and verbal communication skills.


    • High level of organization, attention to detail, and follow-through.


    • Bachelor's degree or equivalent professional experience.

    * This salary range is an estimation made by beBee
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