Front Desk/Guest Services Rep - Calhoun, United States - Amicalola Falls State Park & Lodge

Amicalola Falls State Park & Lodge Calhoun, United States

4 weeks ago

Description

Job Description

We are looking for a friendly, outgoing person to work as a Guest Services Representative at the Front Desk at the beautiful Amicalola Falls State Park & Lodge

Essential functions of the position:

Greets, registers and assigns rooms to guests
Issues room key
Assists in pre-registration and blocking of reservations when necessary
Becomes familiar with all park services/features, lodge amenities, local attractions/entertainment, shopping/dining and travel directions to respond to guest inquiries accurately
Keeps records of room availability and guest accounts
Computes bill and collects payment for guests
Makes and confirms reservations
Posts charges such as room, food or telephone to guest accounts
Follows all cash handling procedures as established by Accounting
Develops a thorough knowledge of room types, locations and selling strategies
Knowledge of amenities and hours of operation
Answers phones, directing calls to proper locations
Ensures clean, orderly and attractive conditions of the lobby area

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