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    Lead Install Tech - Indianapolis, United States - InnovitUSA

    InnovitUSA
    InnovitUSA Indianapolis, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Lead Install Tech

    Indianapolis, IN

    Onsite

    Phone and in-person interview

    Candidate must currently be located in Indiana

    Tax Terms: C2C, W2 and 1099.

    Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist.

    OVERVIEW


    This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.
    The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned.

    EXPERIENCE DESCRIPTION


    Associates or Bachelors Degree in Computer Science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands on experience with Windows7, Windows 10 Active Directory, and VPN. Industry recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the MicroSoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.

    Required Skills:

    • PC hardware and software troubleshooting skills
    • Customer service skills - good soft skills when dealing with customers in person
    • Good written and oral communication skills
    • Detail oriented and organized

    Desired Skills:

    • PC Refresh Projects - backing up and restoring data / setup and configuration of new PCs
    • Associate Degree

    Nice to have:

    • A+ Certification
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