Desktop/Field Service Technician - Indianapolis, United States - Capleo Global LLC

Description

Job Title: Desktop/Field Service Technician

Location: Indianapolis, IN % Onsite form Day 1)

Duration: 6+ Months Contract (with a possible extension)

Job Description:

Lead Install Tech - Backs up data, removes PC, installs new PC, restores data, and completes install checklist.

The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects.

Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC.

Backing up, protecting, and restoring data will be an essential task for this position.

Updating documentation and completing e-install forms required.

Will be the lead tech and point of contact onsite for large deployments.

Customer service is also a crucial element for this position.

This position will perform other duties as assigned.

Required Skills:

Associates or Bachelors Degree in Computer Science or equivalent experience is required.

Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology.

Hands on experience with Windows7, Windows 10 Active Directory, and VPN.

Industry recognized certifications such as A+, Network +, or MCSE are a benefit.

Understanding Internet technologies is beneficial.

Hands on experience supporting the Microsoft Office Suite.

Ability to support printers, scanners, and other peripherals.