Helpdesk Technician I - San Diego County, CA, United States - YMCA of San Diego County

YMCA of San Diego County

Verified Company

San Diego County, CA, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ID:

18513

Job Status:

Accepting Applications

Does growing your expertise in IT while supporting youth development, healthy living and social responsibility interest you?

At the Y, it's more than a job - it's bettering our community.

Ready to join us?

Y our non-profit organization?

Complimentary Y Membership
Opportunities for Professional Growth
Community Involvement & Development
Benefits Package
Medical, Dental, Vision and Life Insurance
PTO (Sick time, vacation days, personal days and holidays)
Retirement Contributions
Discounts on Family Programs

What does this role entail?

Serve as first contact by responding to staff queries via chat, helpdesk ticket, or phone
Develop best practices and train other staff members on troubleshooting and diagnosing problems
Write, edit, and revise training manuals for new and updated software and hardware
Run reports to analyze common complaints and problems
Provide technical assistance for questions and problems including;
Diagnosing system errors and issues
Install or change software as needed
Remotely access hardware or software to assist staff and fix problems
Remotely resolve problems with networks and computer systems
Follow up with staff to ensure full resolution of issues and satisfaction
Keep helpdesk tickets in appropriate order with detailed notes
Request feedback and/or monitoring calls and other methods of correspondence to improve training methods

What do I need to bring do the table?

Minimum two years of experience working in a IT support environment
Proven computer skills and the ability to troubleshoot and diagnose problems
Familiarity with both PC and Mac hardware and software
Experience with Microsoft Office and Office 36
Experience with network repairs and analysis
Education or certification in computer repairs and troubleshooting, MCSE or MCP designation, preferred
CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
American Red Cross
American Heart Association
American Safety & Health Institute