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Topeka

    Customer Account Specialist - Topeka, United States - Polo Custom Products

    Polo Custom Products
    Polo Custom Products Topeka, United States

    3 weeks ago

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    Description
    About the Organization
    At Polo, we make lives better by manufacturing products for the medical, fire & safety, industrial, and government defense markets. Polo Custom Products has been in business since 1947, designing and manufacturing products right here in the U.S.A. Our culture of continuous improvement and financial solvency ensure that you can have a career for years to come.

    Description

    POSITION SUMMARY...

    The Customer Account Specialist role is an integral part of our Sales & Marketing team, dedicated to providing exceptional support to external customers, Division Managers, Sales Operations Manager, Director of Sales and Marketing, and fellow Customer Account Specialists. This position plays a pivotal role in maintaining strong customer relationships and facilitating effective communication across departments.

    Here is what you will do...
    1. Embodiment of Corporate Culture: Demonstrate Polo's corporate culture as a positive role model in all interactions and communications.
    2. Effective Communication Hub: Serve as a liaison between customers, sales, sales representatives, procurement, manufacturing plants, and management, ensuring timely and professional communication.
    3. Order Management: Handle customer order verification, entry, confirmation, tracking, changes, and expediting to ensure seamless customer experience.
    4. Profitability Management: Employ strategies to ensure the profitability of the existing customer base, including inventory analysis, raw material cost management, and facilitating Engineering Change Notices.
    5. Customer Relationship Management: Cultivate positive customer relationships, manage product updates and changes, and collaborate with Project Engineers and Division Managers.
    6. Cross-Training and Collaboration: Foster a comprehensive understanding of Polo's business by cross-training with other divisions and departments.
    7. Data Analysis and Reporting: Generate and analyze reports, such as the Customer Aging Order Report, to drive informed decision-making and proactive solutions.
    8. Document Management: Maintain electronic and paper documents and files related to both company and customer information.
    9. Customer Support: Process customer requests, including complaints, returns, quotations, and samples, while delivering exceptional customer service.
    10. Site Visits: Occasional travel to manufacturing facilities and customer sites to enhance engagement and relationships.
    Position Requirements

    Here is what you will need to qualify...
    • Education: Associate's degree/2 years of college required. Bachelor's degree preferred.
    • Experience: 1-2 years in a customer service role (business-to-business sales or manufacturing environment preferred).
    Here are the competencies we are looking for...
    • Communicates well and enjoys working with internal/external customers.
    • Able to use Microsoft Word/Windows/Excel/Outlook/PowerPoint, and Internet navigation.
    • Resourceful, detail oriented, highly organized, works well under pressure, and able to prioritize.
    • Willing to work overtime as needed and possess ability to follow projects through to completion.
    • Highly personable.
    • Excellent phone skills.
    • Dependable.
    • Team player.
    • Able to use general office equipment.
    • Good math skills.
    • Able to type 40 wpm.
    • Familiar with data entry.
    Here are the physical requirements...
    • Able to sit for extended periods of time while conducting work on computer workstations including mouse, keyboard and monitor.
    • Able to communicate via phone, e-mail, or in person with internal and external customers.
    • Able to constantly move about the facility.
    • Able to operate standard office equipment.
    We offer many competitive benefits...
    • Competitive pay
    • Retire Well - 401K with Company Match
    • Paid Time Off
    • Enjoy Your Holidays - Eight Paid Holidays
    • Take Care of Yourself and Family - Healthcare (medical, dental, Flex spending)
    • See Well - Vision program, including Safety Glasses
    • Be Well - "WellBeing" program provides free annual Biometric Screening, Flu Shots, Prizes, and Awards
    • Improve Yourself - Tuition Reimbursement up to $5,000/year
    • Have Fun Our great culture is friendly and community oriented
    Full-Time/Part-Time
    Full-Time

    Shift
    Days

    Open Date
    3/21/2024

    Location
    Polo Custom Products KS

    EOE Statement
    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    SuperVFlg
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    supervisorUID
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    This position is currently accepting applications.
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