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CRM Administrator/Developer - Edmond, United States - Oklahoma State University
Description
Position DetailsReq ID:
req17212
Position Title:
CRM Administrator/Developer
Position Type:
Staff Full-Time
Position Number:
FS9902
OSU Campus:
Oklahoma City
Department:
Enterprise Systems & Business Intel
Location Address:
900 N Portland AveOklahoma City, Oklahoma, 73107United States
Hiring Supervisor:
Andrew Wilmes
Hiring Range:
(Contingent upon available funding):
, Hourly
Work Schedule:
Monday - Friday, occasionally includes some evenings and weekends.
Faculty Appt Period:
Job Summary:
Job Summary:
In coordinationwith the Student Services and Information Technology leadership, the CRM Administrator/Developeris responsible for the overall administration and support of the CustomerRelationship Management (CRM).
Provides guidance and support to data owners andusers in the management of Technolutions Slate CRM, functionality supportingAdmissions and Advancement initiatives, including event management, buildingcomplex queries, communication support, management of admission applications, informationalmanagement, data uploads into Slate, and integrations with Ellucian Banner andother campus systems.
Essential Job Functions:
The duties listed in this jobdescription are intended only as illustrations of the various types of workthat may be performed.
The omission of specific statements of duties does notexclude them from the position if the work is similar, related, or a logicalassignment to the position.
Special Instructions to ApplicantsResume and cover letter are required for full consideration.
Official transcripts will be required upon hire.
Copies of all current Certifications will be required upon hire
Education & Experience
Position Qualifications:
Minimum Qualifications:
Education:
Associate Degree in technology-relateddiscipline, equivalent work experience, industry-recognized certification(s),or a combination of these.
Work Experience:
Must have one to two years ofexperience in the following areas:Administration and development of cloud based CRM platforms, with emphasis on Slate, etc.
Using relational databases with SQL or similar language.Knowledge, Skills, and Abilities:
Proven project management leadership experience with strong organizational and communication skills and ability to coordinate with stakeholders to set and meet expectations to provide continuous platform development.
A thorough understanding of customer relationship management and associated software applications.
Working knowledge of designing and using relational and/or NoSQL databases.
Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external clients.
Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
High degree of initiative to work independently and also collaborate in a team environment.Familiarity with object-oriented programming.
Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
Demonstrated history of ethical and professional behavior.
Preferred Qualifications:
Associate Degree or certification in Programming or Bachelor's Degree in Computer Science, Information Technology, or a related field.
Experience working in higher education and student acquisition.
Working Conditions:
Must be able to work a flexible scheduleto include some evenings and weekends.
Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Physical Requirements:
Duties require extendedperiods of sitting, talking and listening.
Duties require extensiveuse of computers, telephone and other office equipment.
Ability to properly handle computer and network components, use of both hands in repetitive actions, simple grasping, and fine manipulation.
Requires possible lifting of up to 25 lbs.(If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).May require some lifting, proper handling of computer and network components, use of both hands in repetitive actions, simple grasping, and fine manipulation.
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students.
The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification.
Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
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