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New Hudson

    Field Service Engineer - New Hudson, United States - Fives

    Fives
    Fives New Hudson, United States

    3 weeks ago

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    Description


    Fives DTS     is looking for a Field Service Engineer in the New Hudson, MI area.

    What You Will Be Doing:
    • Installing automation systems at customer locations, provide customer support with on-site maintenance, troubleshooting, and repair services
    Job Description:
    • Report to the General Manager of Service and Aftermarket for project assignments and to report on daily activity progress and responsibilities
    • Work closely with the engineering department and build department in machine de-bug, validation and commission
    • Consult with the Service Department General Manager, Engineering, and customers to define the scope of projects
    • Test and debug automation and electrical systems prior to shipment to customer sites
    • Coordinate and perform the installation, startup, validation, and commissioning of systems at customer facilities
    • Perform preventive and corrective maintenance on installed equipment
    • Review drawings, schematics, manuals, and other pertinent information to determine the best solution and proper tools for system set up or problem resolution
    • Provide formal classroom and on-the-job training and mentoring to junior Field Service Engineers and customers
    • Keep accurate service call records.
    • Prepare service/warranty and other reports for customers and internal distribution in a timely manner
    • Coordinate with the Documentation Department on a timely basis to ensure that all drawings, manuals, sequence of operation, and PLC and HMI programs are kept current and correct
    • Ensure that all field operation work and /or upgrade documentation is updated on the network, in the correct project file location(s)
    • Assist in the quotation and technical sales support of control system field service solutions
    • Between field service assignments: assist engineers with projects, perform product testing, and attend project kick off and lessons learned meetings with Engineering, Sales, and customers
    Qualifications:
    • 3-6 years' experience in control systems engineering preferred
    • At least 2 years' experience in a technical, customer focused, field service position
    • Have a firm understanding of motion control systems (e.g., robotics, motion control systems, and motion control programming and/or design).
    • Excellent customer focus and strong attention to detail.
    • Strong analytical, problem solving, and troubleshooting skills
    • Excellent verbal and written communications skills
    • Excellent interpersonal, organizational, and time management skills
    • Proficient with standard electronic test equipment
    • Proficient in the latest automation PLC products to include Siemens, Mitsubishi, Allen Bradley etc.
    • Proficient with Microsoft Office Suite
    • The ability to read electrical schematics, controls prints, and mechanical drawings
    • Able to effectively deal with customer complaints
    Education:
    • B.S. Degree in Electrical Engineering or equivalent work experience
    Benefits:
    • Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits will include health, dental, life, and short-term & long-term disability. Other perks include vision insurance, a 401K with company match, paid time off for vacation and sick days, and more.
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