Strategy & Operations Manager, UBER Direct - New York, United States - Uber

Uber

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Role
Uber Direct enables merchants to unlock last mile delivery for their customers via their app or website.

As a Strategy & Operations Manager, you will manage operational improvements to drive the best reliability for Direct and unlock Uber's next big bet by collaborating with cross-functional stakeholders to ensure our partners have the best experience possible when using our platform.

That means delivering on our promise to deliver any order on time, at any time.

In this role, you will work on high impact projects which will help improve our last mile delivery reliability.

We are looking for an outstanding individual who is passionate about designing and building creative solutions to our most complex problems You will work closely with our Leadership Team, and drive alignment across the entire organization, including Operations, Partner Management, Product, and Engineering.

What You'll Do:

Proactively scope and lead multiple projects to improve reliability for the Direct business; take accountability for project outcomes, ensure delivery on project critical metrics, & keep others informed of progress
Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
Define critical metrics and develop dashboards to track business performance; report findings to senior leadership to define longterm strategy and decisionmaking
Collaborate and work crossfunctionally with other operations teams as well as Product, Partner Managers, Sales, Finance, etc. to ensure insights inform broader critical initiatives
Coordinate with the Product team to prioritize and iterate on new tech features that improve the merchant experience

Basic Qualifications:

2+ years of work experience in program management, ops and strategy, or analytics role in a related field (startup, consulting, finance, tech)
Experience with analysis and building models in Excel/Google Sheets or similar tool and basic SQL
Bachelor degree

Preferred Qualifications:

Excellent written and verbal communication skills
Exceptional data management skills and strong SQL proficiency is a plus
Experience with Python/R or other statistics/BI tools
Ability to thrive in a fastpaced and ambiguous environment
Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
Strong written and verbal communication skills and ability to synthesize information quickly, to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires Ability to build deep crossfunctional relationships across a broad organization, foster collaborative work environment, and understand problems from diverse perspectives. Humility and empathy are critical to success in this role